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Serenity at the Avenue (1434 reviews)



Ranked 26 of 48 in Queensland

86-88 Woodward Streets, Shop 1, Edge Hill, Qld, 4870, Australia

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You can book at Serenity at the Avenue Edge Hill online using our Book Now button located above. Select from a list of services offered, pick your favourite Serenity at the Avenue staff member and book from the dates available.

At Serenity at the Avenue, we aim to provide you with a tranquil haven where you can escape the outside world........... for a moment. We offer you the opportunity to enjoy the restorative sensations of massage, the delight of gentle body exfoliation and the renewing results of professional skin care....... it is a pleasure to welcome you to our world.

Reviewed by 1434 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Serenity at the Avenue were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Opening Hours

MON Closed
TUE 9:30 AM to 6:00 PM
WED 9:30 AM to 6:00 PM
THU 9:30 AM to 7:00 PM
FRI 9:30 AM to 6:00 PM
SAT 8:30 AM to 1:00 PM
SUN Closed

Payments Accepted

Payment method Payment method Payment method

Brands Stocked


What our customers are saying about us

Show all reviews




Manunda
08 Dec 2023
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Not the best experience. Multiple comments about pressure that is too hard. Hot towel was dripping very hot water all over my body. Skull massage very unpleasant. Overall disappointed.

Response from Serenity at the Avenue

It is always really hard to hear when one of our guests is disappointed, it really is. As you had also written a review on google, I was able to call you regarding your experience. I look forward to when you have a spare moment to return my call, as this is really important to me. Kendall

Posted on 30 Dec 2023

Innisfail
18 Feb 2023
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I was disappointed with my treatment. The staff and salon was lovely but the treatment itself lacked professionalism. I have regular facials in various salons but unfortunately I won’t be going back. The price didn’t reflect the treatment.

Response from Serenity at the Avenue

Oh Ursula, I'm so sorry your experience with us was so disappointing :( As I have called you, I would love you to come back in and I can show you what you should have experienced. The therapist that you had your facial with, no longer works at Serenity, and I really do hope to see you soon :) Kendall

Posted on 19 Mar 2023

Cairns
03 Aug 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

As I have frequented this spa in the past I was so excited to finally be able to afford to come back for my favourite hot stone massage as my previous experiences were wonderful. However was sadly disappointed this time. I didn’t want to say anything as didn't want to be 'that' customer or hurt the feelings of the massage therapist. I felt like they didnt quite know what they were doing. Almost no pressure was used, the scalp massage felt like hair was being pulled out and just hurt. I felt like I parted with alot of money for a service I could have gotten from my partner for free. It's really deterred me from wanting to come back 😞

Response from Serenity at the Avenue

I would love to talk you regarding your treatment, it is really important to me, and any small business that our guests rave about our services rather than feel disappointed. If you could call the salon 40 323 666 I would really appreciate it :) Kendall

Posted on 06 Aug 2019

Kanimbla
22 May 2013
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I really enjoy the experience at Serenity. My only gripe is with the cost of treatments. They are some of the highest I would say in Cairns. Yes, the atmosphere is lovely, however for me, i am primarily concerned with the end result. From my experience, other salons who don't charge as much deliver the same final result. So, given the current economic climate, there is a chance I would opt for another salon in the future. Or, keep using Serenity, but go back less frequently. As an example, eyebrow waxes are about $28 at Serenity (?I think). There are other places in Cairns who have charged $15-18 for the same service. Given it's usually a 5-10 minute procedure, it seems a big variation. I would say the same for other waxing. Has Serenity considered some sort of loyalty/points program? I would be less likely to switch if that were the case. (These comments do not need to be publicly displayed, but rather viewed hopefully by management.)

Gordonvale
16 Apr 2016
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

The service was very professional. My massage was very gentle and beautiful, but I prefer a very deep massage where it gets into my aches and pains. I felt my foot and leg massage was very quick. Not really happy with my manicure, as my nails were chipping and also the clear polish was peeling the next day. All in all, still very happy with the service and will go back there again and give them another go.

Response from Serenity at the Avenue

Thanks so much for taking the time to fill out this questionnaire. I really do strive for all our guests to feel that their experience is a beautiful one. In an hours full body massage, we do focus 30 minutes on the back, leaving another 30 minutes to focus on the arms, legs, and feet, which may feel like it is a shorter massage in those areas. I would love for you to contact me regarding the manicure though, as I would like to make it up to you. Since your review, we also had another client say the same thing about her clear coat so we are now using a Morgan Taylor express top coat. Would love to hear from you again :) Kendall

Posted on 09 May 2016

Cairns
14 Jan 2014
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Beautiful salon- quiet and relaxing. Facial was expensive but nice.

Response from Serenity at the Avenue

Thank you for letting us know what you thought of your treatment with us :) Kendall

Posted on 14 Feb 2014
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