Ella Bache - Eltham (1309 reviews)

Comment

I booked for a gel polish removal and reapply. My nails were all filed wonky and jagged. The polish was applied unevenly and looked terrible. There was pooling of polish at the edges of some nails and other nails the polish didn’t reach the edges or ends. There is fluff and fuzz embedded in the polish. The top coat is bubbled. One nail already began to peel off less than one hour later. All nails have peeled off within 2 days. Unfortunately I didn’t notice the extent until I had already left the salon and the appointment had taken nearly 90 minutes. I now have to pay someone else more money to fix this up. This is the worst nail job I have ever experienced.

Comment

I was extremely disappointed with my experience. I booked in a facial with a particular therapist only to turn up to have the treatment with someone else. It was after the treatment that I found out the therapist I booked in with was sick. I would have appreciated a phone call to advise of the change, and I would have cancelled the appointment. I was made to feel bad about the products I was using, the person had no knowledge of me or my skin and why I use the products I use (I only use Ella Bache products). I had to ask to put the airconditioner on as the room was stifling. The therapist turned it on but then said that I didn't need to get under the blanket. Getting comfortable under the blanket is part of the relaxing experience. I went home in tears after the treatment. After the cleanse, I didn't know what the therapist was doing or the products that was being used, I don't know what made this particular facial cost more than the signature facial.

Comment

I’ve been to Ella Bache many times before but today was not up to the same standard. I had to wait ten minutes for my appointment but no one acknowledged this. I had a tan but nobody checked how dark I wanted it. I wasn’t given any after care advice or instructions. When I went out to pay there was nobody at the counter and I waited a good 5 minutes for somebody to show up. I didn’t feel welcome and more like my appointment was a burden on their time.

Comment

The beauty therapist I was booked with (elissa) was beyond lovely and professional. The two older women I encountered when I first walked in firstly did not even acknowledge me when I walked in, the continued talking amongst themselves. This is not the first time I’ve encountered this treatment at the Eltham salon, and I believe the same two employees were involved the last few times. They could also be heard in the back saying “f**k this” and “f**k that”. Very rude and unpleasant. I live locally about two minutes drive and would much prefer to drive all the way to Doncaster than encounter these two people. The only thing that keeps me coming back is that the beauty therapists I’ve been seen by have been lovely!

Comment

After making an appointment for both waxing and pedicure, I was left waiting for the pedicure for 30 minutes

Comment

Really disappointed in my experience. Had a last lift and tint done, didn’t work in the slightest my lashes look exactly the same. Expensive treatment for zero result. Will be finding somewhere else next time. However staff are lovely and overall nice environment. Sad that it was such a poor outcome