Sass Beauty Centre (1015 reviews)

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I've been attending the salon for over a yr now but unfortunately I will not attend ever again due to the way the staff have treated me on the small handful of times I've had to bring my child with. Rude comments by Erica on one occasion and then a death stare from Emily on a separate occasion. You can still deliver a message without being rude ladies. I can get these services anywhere in Brisbane so if common decency is lacking I'll go somewhere else. Sorry but kids are a part of society and we need to be accepting of them too. Just like the elderly.

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i got rescheduled three times within the week leading up to my appointment but my booking had been booked for over two months.

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My eyebrow and lip wax was done so quickly I was in and out within 5 minutes …. I feel it was rushed. Still had to get the tweezers out for my upper lip when I got home. Not offered to have above brow waxed. Lacked attention to detail in my opinion.

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Atmosphere feels a little rushed lately.

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I was received and treated very professionally for my massage. I enjoyed the whole experience except that I requested firm and received only a gentle massage. Thank you anyway

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Staff refused to credit $11.80 back to my credit card and stated it was policy to transfer the amount to store credit . I was told prior to the appointment that this amount would be refunded back to me and not store credit. Although the amount is only small... it is frustrating that Sass quoted policy that I was not aware of and felt the need to keep my money to retain me as a future client and that I needed to return to have access to my money. The only reason there was a credit is because I needed to pay an online deposit... + my voucher exceeded to the total amount of the services provided. This experience spoiled the visit and has annoyed me that you kept money that does not belong to you, regardless of the value.