Ella Bache - Fortitude Valley (1074 reviews)

Comment

I had a gift voucher to use that I had confirmed with the store purchased from would be valid to use at the Valley store. When I got to my appointment my therapist was very rushed, no questions asked about how I would like my brows and I had a brow wax and tint within 10 minutes. I found that the tint was only on for about a minute and I was finished with very little touch up or care taken in the product. When I went to pay with the voucher I was then told that it was not accepted and although I didnt have the money allocated to pay $40 for a very lacking treatment was forced too and given no other choice but to pay from my own account. Now also left with a voucher I wont use as I will never want to go to your stores again from this rushed and unthoughtful experience.

Comment

I woke up with blisters all over my top lip and eyebrows. They also tried to hard sell me products I didn’t want. I was also pressured into buying a mask I didn’t want. Not a really relaxing experience for me so sad as I was really looking forward to it. My lip and brow is still quite painful worst spa experience I’ve had and also most expensive. Won’t be back

Comment

I have had this facial before at other ella bache salons and really enjoyed it in the past as it helped my skin a lot. Today I barely had any product applied to my face as a result it was painful while Carly was massaging the little to none product she used into my face. I didn’t receive everything that is listed in the facial I paid for, as I’ve had it before I was expecting the same service as the other salons. I was really disappointed to not get the facial I was expecting and still pay the same amount. Not happy with this experience as I was really looking forward to treating myself as I feel like I just wasted my money.

Comment

I’ve been there sometimes last years, and was loving the service. This year they changed something and the staffs, and the last 2 times I went there, the service was done by the half. I literally went out after doing the service, went to the pharmacy and bought a waxing kit to do this by myself after paying for a service that was not done correctly. For the second time.