Elias George Hair (2025 reviews)

Comment

Hi, Im not usually one to complain but my experience this time was not a good one. Dont get me wrong the person who did my hair was kind and considerate but it took a long time before she got started as she was constantly answering phone calls and dealing with the walk in customers. I came in for a keratin treatment as my hair is very dry and frizzy. The lady was aware of this and assured me that keratin treatment will help rid my frizz. Unfortunately it wasnt done correctly and i believe the incorrect product was used. When i raised my concern about how my hair was done last time she said that there was enough product in my hair but she only applied it to my scalp and combed in the rest, without adding keratin along my the length of my hair.The bottle that was used was a white bottle with hand written 'Keratin' when last time it was a black bottle which read Brazilian Keratin. My hair is still dry and frizzy. This experience cost me $300 + $50 for the shampoo and conditioner pack. When i went in to have my hair washed it was washed by an assistant which is fine but then the lady explained to me it was because of the way the trainee blowdried my hair, which was why my hair remained frizzy. When i then told my lady that i think its because she didn't put enough keratin she said "its ok,il use the stronger product next time". I am not sure if il have my hair keratined there again. It has now been approx 3 weeks and I just feel disappointed and unsatisfied with my hair as i dont feel that the treatment worked as I initially mentioned and i dont think my complaint will be resolved without confrontation and me being blamed for not doing this or that.

Comment

As a long time client I feel my continued support for Elie's is taken for granted when other clients are attended to before me when I always make my appointments well in advance and am usually easy to get on with- today I have to comment that I was very disappointed that I was asked to wait after someone else (who come in after me) sat down for a trim after a colour - as l was lead to my seat also for a trim after a long wash after my colour . I did have the first appointment of the day.

Comment

$160.00 for roots to be touched up is overpriced. Online booking is confusing.

Comment

I called up the service to enquire if they cut curly hair - in particularly if they are knowledgeable about the 'Curly Girl method' and I was told they were. The hair dresser I had cut my hair neatly with good layers - for straight hair, but had no idea what the 'curly girl method' even was. Now, my curls are extremely undefined and my hair looks terrible. I am not impressed with my hair cut at all. On a good note, the facility was clean and professional and the staff were lovely. I would highly recommend this business to anyone who has straight hair.

Comment

The salon needs to be finished. There are marks on the walls & holes in the walls & it has been like that for some time.

Comment

Whilst i always feel great after having my hair done there - and it's always usually by the older staff or staff that has been there for a while - i have 2 gripes about the person that washes hair & it's almost always someone new to staff - when having hair washed i am sick of being soaked right through down my back. I'm only having my hair washed, not a bloody bath!! Make sure the basin is positioned at a level that will keep the water from flowing down the persons back - it's not rocket science to make the client comfortable and secondly, my head doesn't need to be scrubbed to within an inch of it's life - it's a scalp, you're not trying to scrape mould off it...you're just washing it - be gentle. I swear i'm going to need a neck brace after the last visit.