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Ella Bache - Palmerston (854 reviews)



Ranked 2 of 2 in Northern Territory

Shop 2 Satepak Building, 11 Palmerston Circuit, Palmerston, NT, 0830, Australia

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You can book at Ella Bache - Palmerston Palmerston online using our Book Now button located above. Select from a list of services offered, pick your favourite Ella Bache - Palmerston staff member and book from the dates available.

At Ella Baché Palmerston we believe getting to know your skin is important and always recommend a complimentary skin diagnosis each session, because as the climate changes so does your skin characteristics. 


Our unique skincare philosophy is based on our professional Therapists’ superior understanding of the skin and each person’s individual skincare needs. No two skins are alike and we don’t simply classify skin as ‘normal, oily or dry’ - we carefully diagnose your skin and then prescribe specific solutions of salon-exclusive products and treatments that are just right for you. We offer skincare solutions to help treat your skin at an individual level. 

Reviewed by 854 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Ella Bache - Palmerston were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
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Opening Hours

MON 9:00 AM to 5:30 PM
TUE 9:00 AM to 5:30 PM
WED 9:00 AM to 6:00 PM
THU 9:00 AM to 6:00 PM
FRI 9:00 AM to 7:00 PM
SAT 9:00 AM to 3:00 PM
SUN 9:00 AM to 5:30 PM

Services

Facial Body Waxing Body Treatments Manicure Pedicure
Tanning Make-up Massage Spray Tan

Brands Stocked


What our customers are saying about us

Commented reviews only





17 Oct 2023
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Comment

Had used this business for years for beauty services. One appointment after new management and will never return. The service was so unprofessional, left I tears with half of my eyebrows missing. Returned a d requested a refund, which was given. Considering the damage done a refund was irreplaceable.



09 Aug 2023
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Comment

Had my eyebrows waxed and tinted. They are extremely sparse. Uneven. They look dirty. The tint is wrong. I wasn’t given a mirror at the end of my appointment to see if I liked them. No questions were asked other than what colour tint I wanted. For $45 I would have a done a better job at home. I’m not usually one to complain but I’m extremely unimpressed.


Bakewell
04 Aug 2024
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Service Quality & Prof. Advice
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Comment

The lady was very lovely , however it was the worst waxing/tinting iv ever had. For the price that you pay I wouldn’t be going back



02 Aug 2023
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Service Quality & Prof. Advice
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Ultimate Question (Referral)


10 Dec 2022
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

When a customer has a voucher, possibly putting a terms and conditions card or something with it. I was unaware of these issues or knew the difference between vouchers, the voucher said what service I was able to redeem it for and that is what I booked in for. The system being used for gifts or “prizes” really needs updating so customers are aware of what they can or can not receive and not go through the embarrassment. It’s the same company, under same owner. I don’t understand why it was such a great issue.

Response from Ella Bache

Hi Cassandra I'm so sorry you were placed in this position and completely understand your frustration. All Ella Bache salons are independently owned small businesses sharing the same brand and have no financial connection. Unfortunately, this Voucher was from another salon, and I agree that the fine print on the back of the voucher should be more visible and often missed resulting in placing the receiving salon in a difficult position. I hope you still enjoyed your treatment as I did give you extra attention and really enjoyed your company :-) I look forward to hopefully seeing you again despite this glitch. I do appreciate your feedback and I will bring this system flaw up with Ella Bache Head Office to find a solution to stop hurting the receiving salons having to bear the weight of the negative review.

Posted on 11 Dec 2022


06 Jun 2024
Overall Environment Care

Service Quality & Prof. Advice
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Comment

I have been going to this salon for 10 years or more. As lovely as the consultant was, I have never had so much hair remaining on my legs after a wax and I have limited hair on my body. When I got home and had a good look I was taken aback. The beautician's technique needs to be worked on as she obviously missed a lot of skin area, was quite rough and pushed on the legs in an uncomfortable manner.
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