Mackay Skin Clinic Cosmetic (98 reviews)

Comment

$225 for a facial that took less then 50 minutes. while the product was soaking the therapist sat there typing on a computer for 10minutes in the room. No massage offered as other clinics do and the therapist was rough. Almost felt like they were rushing the treatment. The therapist was quite rude and abrupt while discussing the service I was wanting, not making the environment very welcoming. Sorry but I won’t be back and won’t recommend.

Comment

I should have spoken up at the time of appointment, however new therapist (Poppy) was regrettably a disappointment; please accept this feedback as constructive criticism, I have been a client of the clinic for over 15 years. Megan is my usual beauty therapist & services along with quality control and professionalism have always been of an extremely high standard. Poppy didn’t communicate your salons new location over the phone when booking was originally made. I arrived at your old location & was advised by the pharmacy of your new location. I made the appointment over the phone with Poppy as well as she was the beauty therapist assigned to me in Megan’s absence. Over the phone I was happy for this. Poppy’s phone manner was Abrupt, rude & quite unapproachable. She was arrogant when contacted to say I would be late as I was unaware you had moved & she then advised I should have read the email about the move. (Sorry, no you should have confirmed this over the phone with me when I made the appointment) Poppy is clearly young/inexperienced However her phone manner & overall disposition needs to be understood that is a direct reflection of your clinics reputation, and my experience with her That she is overly confident in comparison to her skills and experience. I never give bad reviews, complain or usually take the time to complete feedback like this However I was that disappointed & frustrated & I couldn’t really tell until I got home just how bad my treatment was (tinting & waxing) I also feel that it’s necessary to be honest as I really love your staff and you have always gone above and beyond for customer satisfaction as well as product knowledge and your staffs training, and existing skill set etc. I will discuss my feedback with you ladies, when I return from holidays in 4 weeks.

Comment

I had anti wrinkle injections with Gemma. Very pleasant experience. Everyone was lovely.

Comment

Absolutely lovely experience always a pleasure when i visit everyone is always willing to help and courtesy.

Comment

Mackay Skin Clinic staff are always professional, make you feel welcome and offer quality services!

Comment

Very professional staff, knowledgeable, caring and easy to talk to, took time to describe realistic outcomes, and took the time to understand goals and explain option that were right for me.