Head Studio - King Street (949 reviews)

Comment

I received the most horrible service here today. I came in for toner, at the suggestion of the salon following a prior service. I expressed the initial toner had taken more deeply at the root and had faded in a week to the bleached colour despite two longer treatments of the home colour conditioner. I had asked that the colour was applied slightly more vibrant so it didn’t fade in a week again and it was applied eventku throughout. I was shown swatches whee I expressed I didn’t like the orange/ yellow coming through but I was more comfortable with the pink tones showing an areas of the sample that a different colour had taken. I death with two people here and was passed to another male hairdresser to blow dry my hair - he did not greet me or acknowledge me. I noted to him the toner was patchy - something he didn’t seem he was going to mention. Toner was reapplied - no one bothered to explain what they were doing until I asked him. He answered rudely it was different to the one before. He aggressively washed my hair, and it was clear he was displeased about having to do this. After he dried my hair aggressively again making me feel extremely uncomfortable. He called some one else over to help him, she was nice enough to ask about the temperature whilst he seemed intent on burning me. The initial colourist came over, and when I expressed I had been left with orange / yellow hair after hours in the salon and over $500… she was rude and mentioned it was clear I didn’t know what I wanted. I ended up having to book again for it to be fixed. Meanwhile I’ve been left with shocking hair and horribly uncomfortable.

Comment

Went though the production line at Head Studio- at least 5-6 different people, and none of them who I originally booked with. Had colour consultation, discussed pricing, in the end got charged for services I asked not to be included. Had cut consultation with different stylist when I arrived, ended up be handed over to a completely different stylist after my colour. Had to explain what I wanted again- with wet hair! Stylist wasn’t confident, and cutting methods were not contemporary. After 4 hours, over $400 - I ended up with average colour and an uninspired shapeless bob- all the reason I went in for a cut to start with! Cannot express how disappointed I am. Especially since reception couldn’t be bothered calling back after I called to discuss this.

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Had a picture and shows the hairdresser several times. Ended up having a bowl cut!!

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After being very clear about the colour I wanted which was a Reddy orange.I showed a picture of the colour. I received a bright pink hair fit for a clown, only difference a clowns hair would-be pink all through not patchy. Overpriced,underskilled.

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Very disappointing experience

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After being advised a colour and cut would take 3 hours, this was pushed to 4.5 hours with no communication as to why. My hair was not conditiond and the person who cut (lack off) laughed it off. Complained she has to baby sit the apprentices. Very disappointing result. Would not go there. No wonder all their staff left.