Heading Out - Balwyn North (840 reviews)

Comment

First appointment went terrible, colour was horrible. I also have chemical burns to my scalp because the bleach was literally rubbed into my scalp. The hair dressers were quite rough when at the basin (I have swelling at the base of my head) and the hair pulling was so painful. I have never experienced this at any other salon!!! I chose this salon because of the reviews as well as their social media presence. I'm highly disappointed especially paying $700 basically for swelling and chemical burns.

Comment

I went here without any expectation, due to my long thick hair with previous colour and cut from else where. Unbothered by what I could have done or what they could do with time available. Simply wanting any advice or recommendation from them and going to a wedding that day. I’m not sure if it was miscommunication or this is how the owner speaks to a lot of clients but she was so loud and so rude for absolutely no reason on my part, it was humiliating and shocking. I was having an especially hard day so I did not handle it well emotionally. I then heard her yell and speak worse to a mother and daughter while I was there. The way she spoke to other staff that seemed to walk on egg shells. For this alone I would never go back here. I chose this place because everywhere was booked out and all the good reviews. Maybe she was having a bad day and expecting bad customers but it was no way to treat anyone, especially when you go there to spend nearly $500. Very disappointing. Other staff members seemed lovely but sadly my rating reflects my overall experience.

Comment

There is no need for the client to be given the invoice/bill at the beginning and then updated as you discuss different options. This is very rude. If you are paying for a principal stylist, you expect them to be styling your hair, not only doing the cut (although I much preferred the senior stylist, i still think this is wrong). There is no warmth in your salon, nor customer service. Normally I like to buy new product and try the saloons recommendations, but I was so put off from the way I was treated and the obvious selling pitch that I did not want to leave any more money with the salon. Very disappointing experience after I have heard such good things about your store.

Comment

Despite booking a hair cut and foils only received the foils.. Seemed to be some miscommunication. The salon was busy and appeared disorganised and I did not find it relaxing or enjoyable. After spending over 3 hrs there came away very dissatisfied. Won't be going back. Too expensive for a sub standard experience.

Comment

i booked online about half hour before appt time. Don't think they knew I was coming . They were running late.Then asked if happy with my quote of $65. I had booked a blow wave for medium hair for $59. When i said that i was shown a brochure and staff kept pointing at $65. Just before finishing a another staff member arrived and she was asked about the price. She then said that i had long hair or on the way . I questioned that they thought I had long hair. My hair sits way above my shoulders. when I went to pay she then asked me what the problem was, I said it was all raised by staff. There was no problem by me at the start. I felt like I was really tight with my money as this conversation was heard by other clients. i'm not sure if I would return to this salon.

Comment

My poor rating is because I was kept waiting more than 30 minutes without an apology for the delay. I understand the receptionist was sick but an apology doesn't cost anything and respects that you are a client. The person I thought I was booked in wasn't the person who did my hair. There was no explanation for the increase in the cost of the cut and why a surcharge is now being charged. Although I like dogs I don't think it's appropriate to have two of them roaming the salon and jumping up on clients. Hopefully Stella will return to the salon, otherwise I will think twice about returning at this stage.