Pure Indulgence - Carindale Concept (2025 reviews)

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Terrible. I have been going to this salon for nearly 2 years and this visit was awful. My friends pedicure took nearly 2.5 hours and had to be re-done. She ended up taking off when she got home. They didn't file the nails, cuticles, and used lumpy nail polish. My pedicure took nearly 1.5 hours, she filed my nails at an angle and filed one down so far I bled. She only focussed her treatment on heels until I asked her to do the balls of my feet. Awful. We did not pay. But even so, I have nothing nice to say about the experience.

Comment

First time and a terrible experience. Not relaxing at all. All started when sitting at the reception waiting for my appointment the staff were slamming drawers all the time. On my appointment I have chose 2 different types of massage one 10 minutes and the other one 40 minutes. After 45 minutes I was told that it was finished I then asked what about my 40 minutes back massage the lady said that she didn't know that I had paid for a back massage, she gave me a completely different type of massage. She went to talk to the manager and said that they could give me 20 min back massage for free. Really disappointing. The staff there are really nice and polite, however they are very unorganized and the massage are not good.

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I was left waiting half an hour to go into my appointment I was pressured into buying a product i would never use.. this is just plain rude on my behalf.

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Not very professional for skin treatment. This one is close to my home and I wanted to give it a go. But no, I will not come back. The sheet was dirty and the staff doesn’t know how to do a LED treatment. Waste of money. I will stick to the clinic I always go.

Comment

Pure indulgence is one of my favourites but my visit this time was not up to the standard past visit have been. I was asked why I booked so late when I went into the room with the massage therapist, which didn’t start the experience off well. I was then ask 3 times if I would like to upgrade my package, I politely said no the first time. Very disappointing experience unfortunately.