Pure Indulgence - Carindale Concept (2025 reviews)

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Terrible. I have been going to this salon for nearly 2 years and this visit was awful. My friends pedicure took nearly 2.5 hours and had to be re-done. She ended up taking off when she got home. They didn't file the nails, cuticles, and used lumpy nail polish. My pedicure took nearly 1.5 hours, she filed my nails at an angle and filed one down so far I bled. She only focussed her treatment on heels until I asked her to do the balls of my feet. Awful. We did not pay. But even so, I have nothing nice to say about the experience.

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First time and a terrible experience. Not relaxing at all. All started when sitting at the reception waiting for my appointment the staff were slamming drawers all the time. On my appointment I have chose 2 different types of massage one 10 minutes and the other one 40 minutes. After 45 minutes I was told that it was finished I then asked what about my 40 minutes back massage the lady said that she didn't know that I had paid for a back massage, she gave me a completely different type of massage. She went to talk to the manager and said that they could give me 20 min back massage for free. Really disappointing. The staff there are really nice and polite, however they are very unorganized and the massage are not good.

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I was left waiting half an hour to go into my appointment I was pressured into buying a product i would never use.. this is just plain rude on my behalf.

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Not very professional for skin treatment. This one is close to my home and I wanted to give it a go. But no, I will not come back. The sheet was dirty and the staff doesn’t know how to do a LED treatment. Waste of money. I will stick to the clinic I always go.

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Pure indulgence is one of my favourites but my visit this time was not up to the standard past visit have been. I was asked why I booked so late when I went into the room with the massage therapist, which didn’t start the experience off well. I was then ask 3 times if I would like to upgrade my package, I politely said no the first time. Very disappointing experience unfortunately.

Comment

I was booked in the have a pedi and a manicure with a French polish. The exfoliating of my feet was perfect but the quality of the polish was so bad I took it off ASAP. My manicure was rather lack lustre and the polish was worst. I did comment to the receptionist Isabella although her name tag said Gabrielle. She then removed it herself and redid them. The second was better then the first. She said it was no trouble but her body language told me different. I also had my eyebrows shaped and that was well done. I arrived at the salon at 9.30 and never left until 1.00. In that time no one offered me a drink of water etc . They were gracious enough to not charge me for the manicure. I certainly will not be returning to that particular salon and will be urging my family and friends not to as well. Instead of having a relaxing morning / day it ended up quite stressful as I do not like complaining but felt as both polishes were so bad I had to have some satisfaction. I felt both young girls that cared for me were very under qualified. I realise they need to gain experience to learn but don't believe customers should be charged full price to be their guinea pigs. They were at least friendly unlike the receptionist/ manager. Thank you for asking for my opinion. Sorry it was so long winded but if all your salons are falling to that level I will be finding myself alternate beauty care.