Tumi Hair (518 reviews)

Comment

Hi, My hair was a faded red with grown out natural roots when I came into the salon. . I asked for my hair to be dyed to my natural brown colour. At no point was I told that this wouldn’t be achievable. After one round of dying, the colour had come out dark purple and patchy. When I asked why it was purple- I was told that it was ‘because of the red colour’ and ‘what did I want to do about it’. The only option I was given was to dye it darker which I had to no choice but to agree to. The end result colour was black - nothing close to my natural hair colour. I was then told that in the future I could get balayage to make it lighter. Now I have permanently black hair and will have to spend a lot of money to fix it. I paid $350 for a hair colour that I did not want at all. I would like to request at the very least a partial refund as the end result was not what I asked for in the slightest.

Comment

Pricing disgusting .. staff was no director of hair dressing !

Comment

Having a hairdresser bounce between clients while I was getting a simple haircut maybe the experience really frustrating. It could’ve been done in max 1 hour if the hairdresser was solely focused on me, however this wasn’t the case and took way longer.

Comment

I always love visiting Tumi hair- however, this appointment wasn't what I had experienced in the past. My initial consult was good, we talked about my plan for my hair going forward. As I am getting married this year, I really appreciated the time and consideration that was put into the initial discussion. After my colour was applied, I was left sitting in the chair for over an hour with no one checking in on me. As I only had my dark roots touched up and a toner put through the ends of my hair, this felt like a long time to wait. Hair wash and treatment was great. I was offered a drink twice, both times the drink was forgotten about. I am not satisfied with my cut, when looking at my hair straight after the dry off, I could see it was uneven. The blow dry was also very underwhelming. I left with very frizzy hair and parts which had not been dried or straightened at all. I had an event after my appointment, so ended up tying my hair back.