Ella Bache - Springfield (378 reviews)

Comment

First and last experience at this particular location. I had high expectations going in as I was a previous customer to other locations but the whole experience left me wanting and wishing I had gone with a different salon. Maybe the beautician was having a bad day but barely any care given throughout the process.

Comment

While I am happy with the results of my facial, my skin feels and looks brighter and clearer, I did not enjoy the experience. The main reason for this is that I got cleanser and exfoliater in both of my eyes during my facial. The exfoliater got into my eyes so much it was stuck under my contacts and I had to sit up to take them out and clean them. Then my eyes felt gritty and uncomfortable all day. I felt like the lady doing my facial wasn’t taking much care and just went right over the top of my eyes with all the products which is how it seeped into them. Then I felt as though she rushed through everything and wasn’t very gentle with each step, suddenly wiping my face or even things like leaving wet towels under my arms after she had exfoliated them. The towels got cold and uncomfortable. My mum had the same treatment at the same time and was offered different options and had things explained to her (for example she had her feet scrubbed instead of her hands and was given information about the products used). I walked away feeling like I shouldn’t have paid full price for a service that was not what it should have been. And actually I was a little disappointed I was not offered a discount for getting product in my eyes. I was really looking forward to this facial and and nice relaxing moment and I am not one to complain easily, but this was just really disappointing.-