Ella Baché - Capalaba (1460 reviews)

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Always high quality service. Great consultation and advice.

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Beautiful professional and friendly service to a high standard! Thankyou!!!

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I feel terrible giving a poor feedback. However, I received a gift card from my daughter for an Express pedicure which costed her $65 from Carindale store. I went to Capalaba for the pedicure. I was expecting a foot bath, lofa and nail care. all I received was my nails cut and filed and nail polish applied. I asked the lady who did the service why I did not receive the full treatment and she said that it is not included even though on the web page an express service for $55 included the above. apart from that my nails were not cut as she said they were too strong. I was disappointed as my cuticles were not even attended too or nails were not buffed. I also paid $55 for an express manicure. Again my nails were cut and then polish applied. I had to keep asking for my nails to be filed as they were sharp at the edges. There wasn't any cuticle treatment or nails buffed. $110 for my nails to be cut and painted I think is extravagant especially for a pension. I recently had a knee reconstruction and awaiting for a shoulder recon. I am unable to bend and take care of my feet. Hence I asked for a pedicure voucher from my daughter who was under the impression she was paying for a treatment. I thought while I was getting a bit of foot pampering, I would have my hands done too. But so disappointed with this treatment. I have been to Elle Bache salon at Carindale and was always happy. The way the service is worded on the brochure is a bit misleading. Whereas the webpage does say from $55 the pedicure and manicure is more than just nails clipped and nail polish applied.