Ella Baché - Capalaba (1460 reviews)

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I will never return lady was very nice but didn't listen to a word I said my eyebrows look terrible for a straight male anyway.

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Stopped in to have a bikini wax and was treated nicely but the young lady hardly removed any hair at all. She did four stripes and thought she had finished. I asked if she could remove more and she told me that would be a g string wax and I told her that would be ok. Please go ahead. She removed a little more from the one side and plucked out a few hairs. Hardly any hair removed Very disappointing. She did tell me to check it when she left the room but decided it was not worth asking again for more hair to be removed. Need to go and have it done elsewhere

Comment

The therapist was young and nervous but did a good treatment. She walked in on me when I was getting changed after the treatment so needs to give customers more time before cleaning up the room.

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I was given a gift voucher for Ella Bache (Capalaba) and used it for a facial 3 days before my wedding. I was advised to have a chemical peel as part of my treatment, I declined the facial I had was somewhat enjoyable - the therapist had multiple rings on her hands during my treatment I found it a bit unpleasant. I also left the appointment was a rather large amount of product/face mask stuck in my hair/eyebrows - I understand the room is dark during my appointment but the reception area is well lit and none of your staff informed me of the white thick past-like material on my face. I found this out when I got home after completing my shopping - I was not impressed. I will have a hard time recommending you salon to friends and family.

Comment

I had a facial and massage treatment and have been better for the same treatment. As a trained beauty therapist (have worked for Ella Bache in the past) I can say my therapist was lovely, although she did need to keep leaving the room. I feel the rooms were a bit dated and there were no small extra touches, the continuous hot towels are a bit too much to remove product, it felt sloppy. The room was quite cold, the heated bed was nice although a blanket offer would be nice. Tissues over the eyes feel a bit cheap, a nice warm heat pack and a few more easy but luxe upgrades could be nice additions. The product upgrades and sales are feeling a little forced these days also. A short consultation in the beginning would be nice rather than stopping mid treatment to ask for upgrades.

Comment

Way over priced... $55 for a manicure that looks barely better than one I would do. I am sure a couple of years ago I would have paid $25 for the same experience.