Hair by Epique (355 reviews)

Comment

I've been coming here for something like 8 years ... my hair has just looked perfection every time i walk out. Can't rate this place highly enough. They are so Professional, great cuts and colour advice, always offer a coffee or tea or water. Yesterday i got a new style and I am loving it... You can make appointments on email, phone and in person. In any case they always respond and so quickly!!

Comment

I disagree with your cancellation policy and the fees charged. (yes I was made aware) This fee is often used in medical practices etc but it is mostly waived and only implemented on serial offenders who cancel at late notice or fail to attend. Very rarely is it billed. The confirmation message was sent on a friday for a wednesday appointment- this is 5 days in advance, yet if not confirmed apparently i will get billed if I need to change the appointment. I agree it is ok to charge repeat offenders, but maybe rethink your policy for the rest of your clients who are good attendees and may only occassionally need to change their appointments for a legitimate reason. Explain the inconvenience caused to your staff of course, but this is a cost that would usually be absorbed by the business. I do enjoy my appointments. But if I get billed this fee, I wont be returning. Feedback for you to hopefully consider.

Comment

So many laughs, so much kindness, and such a beautiful cut as always - thank you!

Comment

Mishane was really friendly and listened to what I wanted. I have long dark hair and between the two of us, we came up with a beautiful balayage hair colour I was very happy with. Michane was also upfront about the cost which is a new experience for me. My previous hair salons always charged me more than what was agreed on and it was always a 'surprise' when I had to pay 'extra' at the end of the service. I felt relaxed and enjoyed the experience so no more salon hopping for me to try to find a decent place to get my hair done! I highly recomend this salon and will be going back for sure.