Enlightened Hair Studio (1895 reviews)

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I was looking for a change of Colour. Showed a picture and was given a new Colour. Unfortunately not impressed and have booked for my next appointment to hopefully rectify if with someone who will take time to listen about the Colour I hope to achieve.

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The reason why I gave a low number on how I was treated was because I had a change in who I booked with with no explanation. I know I originally booked in for a colour and cur but due to financial difficulties I had to just have a cut. Why did I need a change of hairdresser, I specifically asked for the person who I booked with and then it was changed. Very unprofessional. I did ask why and I got because 'I am a short hair specialist' ok fear enough. But it was who I originally booked with.

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This is my normal go to salon, but had a different stylist for this appointment. Unfortunately left not overly happy today which is disappointing as I am usually always stoked when I walk out of here. Got a blow dry but no finish - so was left frizzy. Felt thrown around between people and a total of 3 different people did my hair at different times. I'm not one to speak up and say anything, so left unhappy. Hope to book in with my usual stylist next time or book elsewhere unfortunately.

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Showed a pic of my old hair of how I wanted it being a nice light ash colour blonde and left with platinum blonde that looks almost blue, definitely a little upset that it was over lightened and not like the picture I showed. I also asked how long we would roughly take and was told I’d be out at around 2:30 but didn’t leave until 4pm and left unhappy, I understand time doesn’t always go to plan but it didn’t seem busy and I’m just upset my day was wasted on hair I’m unhappy about

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The music was loud with songs that contained profanity, i found this unnecessary & unprofessional! Great that i could just walk in & get my hair done, no appointment made, which was so convenient, went out of their way to accomodate me.

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Left with my hair wet as my choice. When I got home to dry my hair I found my forehead and ears and neck covered in brown hair dye which is proving difficult to remove. My usual hairdresser applies a gel to stop the due staining or at least a rubs it off before I leave. I am Not happy with my hair cut, it took 5 or 10 minutes to be done, my hair is now still so thick when I asked for it be thinned ALOT because it’s so heavy and hot. It’s all one length and thick and feels horrible. If I didn’t have a newborn baby I would come back to have it fixed but it’s too hard to find the time. I can’t believe the price I had to pay, adding it up it must have cost me nearly $200