Enlightened Hair Studio (1895 reviews)

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I went in for GHD curls. The staff who greeted me were very friendly and offered me a cup of tea as my hairdresser was 30 mins behind schedule. This affected me as i had other appointments to meet in Mandurah before my evening out commenced. My hairdresser was not engaging as were the others in the salon. I could hear them talking whereas my hairdresser struggled to make conversation. I stressed that i was going out for the evening and needed my hair to last. The curls were poor quality and only lasted until 5pm - two hours BEFORE my event started. What a waste fo money for me! At one stage anohter hairdresser come over and said to haridresser 'that beeping on your cloud 9 styler is it going into standby mode' to which my stylist replied 'i wondered why the curls werent working'. I suspect my hair was done almost entirely in sleep mode. I'm really diappointed in the service and will probably never return to this salon again.

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I was so looking forward to this appointment as I have heard such good feedback. The girl who did my hair was friendly however the quality of the services provided were extremely poor. I am not sure if this is a reflection of inexperience or just not wanting to be there. My hair was washed with freezing cold water and she kept hitting my head with the shower head. The cut I received was below average and unnoticeable. Again the girl was friendly just poor quality service. Undecided if I want to try again and see someone else.

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Unfortunately I was really disappointed with the outcome of my hair this time, I asked for by blonde to be broken up and tonned down instead it’s grey/white at the top and if anything more blonde than before, perhaps there was a miss communication between me and the hairdresser, I’m unsure, but overall I’ve been left very disappointed which is a shame as I’ve always been happy with enlightened before this. As I didn’t pay for a blow dry I didn’t see the exact colour until I’ve returned home and dried it, this meant I wasn’t able to discuss the colour with the hairdresser who did my hair.

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Booked in for a full head of foils toner etc. Told the hairdresser what I wanted. Left with grey hair. Slept on it as I didn’t want to be rude and to see if I liked it. Didn’t like it, called the salon and let them know. They offered for me to come back so they could re tone it so I did. Now I have this weird caramel blonde with some brassy violet streaks near my fringe. Called them again to let them know they’ve ruined my hair. Offered for me to go back a third time for them to fix it (for free) but honestly I spent $280 on essentially ruining my hair, i don’t want to go back a third time. I have to work too at some point. While the offer from the manager was nice, I am waiting to hear from the Owner. I want my money back for the disaster that happened to my hair but I haven’t heard from them yet which is why I’m leaving this review.

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Not a good experience. No consultation before the hairdresser went off to mix up colour. Was all about rushing. Didn't listen to a word I said when I tried to say what I came for. My roots are now lighter then the rest of my hair. Asked for three inches to be cut off all over. Just got cut straight across the back, didn't go by how it was already cut. Very disappointing, now have to go elsewhere to get fixed.

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Asked for curtain bangs, showed her the pictures and she decided to give me a bloody front fringe! Absolutely devastated! No sorry or anything then just left to go do someone elses hair instead of drying an styling or even a goodbye. Very unprofessional