Ella Baché - Charlestown (1977 reviews)

Comment

The service was awesome. But staff kind of pushing you to buy their products which would cost couple more hundreds.

Comment

First time I went was excellent. Second time they couldn't find my details and wasn't nearly as good. Wax was very hot and left me very red and puffy.

Comment

I had an appointment for a lash and brow tint with a relatively new girl- normally the service is great but today I just thought she hadn’t had enough training or didn’t know what the normal Ella bache service is. Normally when I get my eyelashs tinted they constantly ask if my eyes are stinging and when taking the dye off will get a wet cloth and a bowl and slowly take the dye off then ofer a tissue if they’re stinging (which they always are), today I’m not sure what she was using but it felt like an alcohol wipe and was really uncomfortable. She then took my eyebrow dye off and my eyes were left stinging- I definitely should have said something but I’m just not that kind of person lol. She was really really lovely I just felt like she needed a little more training. Still going to come back of course. All with love xxxx

Comment

I have attended this salon a few times before and always been pleased but this visit was SO rushed. It was a bit stressful and not enjoyable at all because she did my treatment so fast. I literally had to ask her to just slow down after she hurt me with the tweezers.

Comment

I arrived early to my lash lift appointment at Elle Bache Charlestown. The front desk service was lovely, and I’m ok with the result of my lash lift (not the best or worst I’ve had). They were running 15 mins late (which is understandable and not what I’m not happy with) but they chose to end my appointment 15 mins early as a result. I didn’t see another customer whilst I was there, so I’m not sure why my appointment got shortened. Im annoyed that my 60min appointment got reduced to 45mins because of their schedule. Unfortunately this isn’t the first time this has happened to my appoints but it will be the last. They have also raised their prices, which I understand is not the franchise’s decision. I am disappointed with the service and will chose another salon next time. There are many others that offer the same service for much less.

Comment

I am extremely unhappy and disappointed with my experience as I had a Brazilian wax and a fair bit of the hair was still left behind, I also had a lash tint which looked like it was fine in the mirror before I left but after a shower last night it appears that it wasn’t done right and now it doesn’t even look like I had a lash tint. Very unhappy customer after being a customer of at least 8 years