Ella Baché - Charlestown (1975 reviews)

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Ash is a skilled and gifted beauty therapist who is warm and friendly. I recommend her highly.

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A great salon, the staff are really friendly, salon is very clean and service very professional. Would highly recommend.

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I am a customer of Charlestown. I made an appointment with a gift voucher for a massage. I enquired about waxing at the same time . Was given a reason as why I couldn’t have the waxing done . Made sense to me. This was by the person who took my call . I arrived on time and went through to my room at 2pm . Changed and was waiting immediately. I waited for up to 10/12 minutes for the attendant to come back in. So by that time was approx 215. Massage commenced and didn’t have a problem with the product . Except the reason I was told I couldn’t get waxing done was A/ if I had oil or product the wax wouldn’t work or B/ if I had waxing done : my face would become irritated. All I had put on my face was a cold clothe on my eyes while I was having the front part of my body done . So was a little confused as to why I couldn’t have waxing done . When my massage was finished and the attendant had put away her products and went and got me a glass of water and explained I could get dressed . So I checked my watch … 3.05 pm . So I booked an hour long massage and I got approx a 40/42 min one . Not one to complain ever and I always have a great experience but not this time . I didn’t get my value for money . I spent $290 on products when I left . I am happy for someone to call me as I wasn’t satisfied with my experience. Thanks Fiona

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Just disappointing to be told that I might have to rebook as I didn't shave. The appointment was for 1 h and lasted 24min. I was left with gel on my gel that I had to remove myself instead of being offered the warm towel and some soothing cream as I am used to. Very disappointing and after years being client and having my girls come as well, I am looking for another salon!

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Always a pleasure when I decide to pamper myself to be looked after by Ella Bache. Beth was awesome and provided a soothing and relaxing experience I sorely needed.

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As per usual Ash was 100% professional with her service. She is always very polite, friendly and makes you feel at ease. Cannot falter the service gives.