Essential Beauty Karrinyup (416 reviews)

Comment

Very rude staff, made it my fault for being “late” when I was waiting in the line behind another customer paying. When I arrived at my appointment time, the desk was unattended. The beautician then comes out with another customer and takes her payment. When I then approached after the customer was finished, the beautician looked at her watch and said I wasn’t here for my appointment time which was 5 minutes ago. I couldn’t believe it!! Did not feel welcome at all. I will not be returning to this location again.

Comment

So disappointed in my eye lash tint. Having had many eye lash tints in the past, I know what a good eye lash tint produces. I knew the outcome was going to be crappy. Could barely feel it going on. The bottom lashes were not done at all. The receptionist became the beauty therapist. The bed had a plastic sleeve on it, that I sweated on whilst waiting for the tint. Can't even provide a luxurious experience by putting a light towel over the plastic. A total cattle yard. The music was loud and obnoxious. Busy mum coming out for a treat, but was far from it. The receptionist/beuty therapist never introduced herself. Pregnant. That is all I know. She knew I was not impressed, but took my money anyway, and could not look me in the eye as I paid. Feel completely ripped off.

Comment

I was a walk in for eyebrow tint 21 Feb. Tint very watery, running into my eyes. Tint not properly wiped away at rnd of appt. Smudgy mess over eyebrow areas. Tint stain on white linen trousers . At home cleaning myself up and trouser repair. Been Karrinyup customer on and off over the years. Disappointed today.

Comment

The beauty therapist who treated me was disgruntled because she had had her shift extended at short notice, during a busy period. I felt the appointment was rushed and the service was not to the quality that I have experienced previously at this salon. I am unhappy with the result of the service. The therapist was clearly unhappy and this came across in her customer service.

Comment

To whom it may concern, I have been going to essential beauty for years for my waxing and I never had any issues, however, when I went on Saturday 11/02/23 to the one in Karrinyup Shopping Center, I had a whole different experience. Firstly, I was left to wait for over 7mins in the room before the treatment. Kiera, the beauty technician (according to my email) shows up, not dressed in the usual Essential beauty uniform. There were no greetings, no communication whatsoever. The wax was applied everywhere before then being removed, I have never done it this way, it might be a new technique I would not know but I felt that Kiera just wanted to get it over and done with as quickly as she could. In the end, after a whole 30 mins of very awkward silence and an unpleasant experience, I was left there to put my aftercare cream myself instead of the technician doing so. Again this has never happened to me before. I have never had issues with Essential Beauty but I will definitely reconsider my choice of going there for waxing from now.