Essential Beauty Karrinyup (416 reviews)

Comment

The beautician didn't clean the tint off my eyelashes very well so i knew it would sting when i opened my eyes and she just handed me some wipes to do it myself. She also didn't do a very good job at getting the tint to the bottom of my eyelash, I have lots of little white eyelashes still and I have white at the bottom of my tinted lashes which is what it normally looks like after like a week, not straight after my tint. Ive had worse, but it wasn't very good either.

Comment

Service was done quickly. Maybe two quickly. Quite expensive considering other salons do a better job

Comment

Door left open despite other people (including another client) walking around. Very quick and rough. Barely put the wax on and just rip it straight off. Didnt spend much time nor attention to detail.

Comment

Despite having an appointment we were left standing by the entrance for 10 minutes. Your staff were overbooked and extremely busy which left them no proper time to service others. It felt very rushed and unprofessional. I think you need more space between bookings to address this issue.

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We were not greeted when we first arrived for the appointment and when an employee did approach us, it was not a friendly welcome. There was no eye contact and we were unsure of where to wait and what to do. It was a very ordinary experience. There was no sense of customer service and the whole interaction including the fit-out felt cheap. I had to sign a form that was laminated and had been used before, it just seemed unprofessional and I doubt I would ever go back there again. This whole experience was not customer focused and I could not recommend Essential Beauty.

Comment

Unfortunately, after a great experience having my eyebrows waxed/shaped on my first appointment, I booked again. I had the same beautician as last time but did not have the same result. After a previous beautician, at a different salon, had shaped them too thin, I was growing them out, but this appointment not only were they done thinner, too much was taken from the top of one eyebrow. Rather than explain what had happened, they filled in my eyebrows with a pencil before showing me the results, trying to hide it from me. I thought this weird as never had a beautician done this in my many years of having my eyebrows shaped. When I got home and took the pencil off I could see the unevenness. Not happy