Essential Beauty Karrinyup (416 reviews)

Comment

The lady who did my treatment was lovely. The girl at the counter who charged me seemed to be in an angry mood and usually is when I go there. And she always tries to charge you the most and I can hear other clients arguing with her over the cost when I am in the room having something done. For example: Won't accept 2 lots of discount vouchers, only one at a time when no where does it say you cant use in conjunction with any other offer Or when having cry-baby lashes done she will charge you for the removal of the old ones when anyone else who works there wouldn't do that. It really puts me off going again

Comment

The customer service and professionalism of the staff member I dealt with was very good, although the outcome of the wax treatment was less than desirable with some areas missed and other areas of hair were just "broken" as though I had shaved which was very disappointing.

Comment

I didn’t like that I was asked to pull my skin and got wax everywhere - on my hands and legs. But the lady who served me was very professional and friendly.

Comment

My beautician did not speak to me the whole time during the appointment. She didn't explain anything she was doing and didn't give me a chance to give feedback at the end which I would've as I didn't think my eyebrows were even. I understand that she was busy and needed to help other people but usually my experience is a lot better at the salon.

Comment

Staff were friendly and helpful and professional but hard to compare to anywhere else as we had our daughters ears pierced for the first time. Nothing to complain about but it would have been nice to have a special experience in a nicely decorated place, we found it dark and pokey and very outdated decor.

Comment

The therapist kept going in and out of my appointment to see to other people at the counter Very annoying