Essential Beauty Karrinyup (416 reviews)

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Thank you Keira

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Very rude staff, made it my fault for being “late” when I was waiting in the line behind another customer paying. When I arrived at my appointment time, the desk was unattended. The beautician then comes out with another customer and takes her payment. When I then approached after the customer was finished, the beautician looked at her watch and said I wasn’t here for my appointment time which was 5 minutes ago. I couldn’t believe it!! Did not feel welcome at all. I will not be returning to this location again.

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The lady who did my waxing was so wonderful I was very new to it and she made me very comfortable Well done 10’s across the board

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Keira was absolutely awesome for my back wax. I come to this salon even though it’s far from my house because of her speed and skill

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We were not greeted when we first arrived for the appointment and when an employee did approach us, it was not a friendly welcome. There was no eye contact and we were unsure of where to wait and what to do. It was a very ordinary experience. There was no sense of customer service and the whole interaction including the fit-out felt cheap. I had to sign a form that was laminated and had been used before, it just seemed unprofessional and I doubt I would ever go back there again. This whole experience was not customer focused and I could not recommend Essential Beauty.

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Service was done quickly. Maybe two quickly. Quite expensive considering other salons do a better job