Djurra Lifestyle Salon and Spa (2450 reviews)

Comment

I was quoted $324 for full head foils and long hair cut. I also had their first time offer $30 voucher. It took over three hours and while I'm very happy with the cut, the colour is barely different to what I walked in with. I had light brown hair with old blonde highlights and I asked for dark brown with reddish/copper highlights (with a reference photo). My hair is now marginally darker with a slight red tint but mostly blonde highlights still. As good as the cut is, a subtle colour change (not to mention, not what I asked for), should not cost $401 ($100 deposit when I made the booking and $301 charge at the end of my booking). I doubt I would have been happy to pay $80 more than I was quoted (technically $110 if you count the voucher) if the colour had come out exactly as I asked. I questioned whether that was the correct amount considering my deposit and voucher and was assured that it was correct. At this point I had spent so much time there, I just paid and left. The salon is nice and the people I interacted with were lovely, but it doesn't change the overcharging for a good haircut and a very subtle colour change.

Comment

It was difficult to find an oasis of calm. I had been saving this birthday gift for a special treat and finally booked - just seems I chose the wrong day. The salon was it’s usual busy Saturday but there was a 5y/o being entertained loudly nearby - it felt like I was in a kindergarten. Between a shrieking 5y/o, the constant hairdryers, the business of the basins, and my poor lady being interrupted several times by other stylists asking if she could do a wash / etc next, it was really difficult to relax. The treatment itself was lovely (magic hands!) but I left more tense than I arrived, and with a headache to boot. Please consider moving hair treatments more than 30mins to the spa section during busy days, especially if there are young children around.

Comment

very happy with my hair, the overall experience was lovely (with touches like the complimentary hand and neck massages) until i asked for my colour to be redone as it wasn't like how we had discussed at the start of the consultation. The hairdresser was clearly upset with me for asking for the colour to be re done, and was stroppy with me. If it had just been done the way we had discussed at the start of the consultation, i wouldn't have needed it to be re done. I am the one paying the money, and it is my hair, so i should be leaving there happy with the result. but i am very happy with my new hair, i just won't be going back. i was made to feel very uncomfortable while my colour was being redone, and i did nothing wrong! I would've rated this salon much higher if it hadn't ended the way it did.