Djurra Lifestyle Salon and Spa (2450 reviews)

Comment

I was quoted $324 for full head foils and long hair cut. I also had their first time offer $30 voucher. It took over three hours and while I'm very happy with the cut, the colour is barely different to what I walked in with. I had light brown hair with old blonde highlights and I asked for dark brown with reddish/copper highlights (with a reference photo). My hair is now marginally darker with a slight red tint but mostly blonde highlights still. As good as the cut is, a subtle colour change (not to mention, not what I asked for), should not cost $401 ($100 deposit when I made the booking and $301 charge at the end of my booking). I doubt I would have been happy to pay $80 more than I was quoted (technically $110 if you count the voucher) if the colour had come out exactly as I asked. I questioned whether that was the correct amount considering my deposit and voucher and was assured that it was correct. At this point I had spent so much time there, I just paid and left. The salon is nice and the people I interacted with were lovely, but it doesn't change the overcharging for a good haircut and a very subtle colour change.

Comment

When you go to a professional you expect them to make you look better but it was not the case in this salon. I style my hair better at home and it is very disappointing. It’s not what you expect in a salon. To be fair, the hair treatment was good and I liked the service.

Comment

Hi, I would never normally complain nor fill out a survey but I was so disappointed with the service I received at my last appointment. My usual stylist has left and I was given a new stylist. I save to go for my appointments and was so upset at her abrupt rude manner that I contemplated leaving before she started. She was condescending, rude and dismissive which was just so upsetting. I was trying to explain what I was after and she was incredibly rude, I asked her if she could check my file and see the sort of colour I had last time as I really liked it and she said there was no record and continued to act in a belittling manner. I haven't ever had this service there before but don't feel I can go back. Which is a real shame. She warmed up slightly at the end but I was so upset by then I just couldn't wait to leave.

Comment

Since my previous consultant left the salon mid 2014 the level of hair styling has not been to the standard I have been used to. Consultation is minimal and no professional advice provided regarding finishing products that will enhance/maintain my style. I have needed to rearrange my style whilst still in the salon. Also the last few shampooing experiences have been awful, water temperature was scalding no attempt to test first or ask me. Footrest was not raised until I asked because of discomfort. Back massage not turned on, I didn't bother asking. Felt as though my hair was being ripped from my scalp instead of being handled with care and my hair was left feeling heavy and dirty instead of squeaky clean. Generally the salon has become chaotic and there is a distinct lack of attention during waiting time.