Luxe Concept Salon (2073 reviews)

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Very good cut and good experience generally.

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Was really looking forward to a nice haircut experience after lockdown. However, I am still very shocked at the cost of what I paid for a standard haircut and blow wave with no colour. I had a look at the prices before coming and was expecting to pay around $80 - $110 max and ended up paying $204.50 (that included a $15 discount as first time client) due to a sneaky up selling technique that caught me completely off guard. Which unfortunately has left me with a bitter taste towards how you treat customers. The hairdresser introduced herself and we started talking about my hair she wanted to take me to get it washed and very quickly said your hair is dry would you like a treatment put in, no mention of the cost or that it was an additional service/product to what I had booked. It wasn't until I was at the washbasin that I realised I would be paying for the hair treatment as she quickly opened a new box and put it in my hair. Then I was thinking ok if my hair needs it no worries, but wasn't expecting to pay $100 for this extra product more like $50, $60 at most. When the front desk told me how much my hairdresser visit cost, I was shocked and felt cheated as I never knew I was going to be paying $100 for this extra product and $204 for a no colour just simple wash cut and blowwave is a joke. This was a sneaky and unfair way to upsell and it was too late to say anything as she had already opened the product and used it without me knowing the cost. Which then left me mad and upset the rest of the day. Unfortunately, I can't recommend a salon willing to be this deceitful and won't be returning in the near future.

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I understand that Covid has made everything quite difficult and busy, but I paid $485 to have 3 different people work on my hair. The service in this way doesn't reflect the price. Also, while I was at the basin, the girl washing my hair had an issue with that another staff member had said she had told her to come in at 11am and it appeared this was an issue. The staff member then started talking to the colleague next to her about how she didnt say that and kind of denigrating the integrity of that staff member. Not too harshly, but more in a way that probably should have been reserved for not being in the listening ear of clients. It makes the salon seem unprofessional. I love when I have my hair done here, it does look wonderful. No problems with the quality of outcome, but the quality of experience was definitely not that great for the $$$$ paid .

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Patrick is excellent

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Rose is an outstanding hairdresser, and I have always been very happy with my experience at Luxe. I was a bit surprised that I was given a quote of $450 but was charged $550 in the end.