Luxe Concept Salon (2073 reviews)

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Thank you Erin.

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Had balayage for a few times here. The whole experience is good except this time the final look I got is a bit different than the picture I showed to the hair dresser. I would expect a better result considering how much I paid.

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I'm disappointed to report that my experience was poor, rushed and resulting in a unsatifilatory result. I arrived 1 min before my scheduled appointment and was seated immediately. I then had to wait 7 minutes before my stylist was ready, and when she arrived she didn't appear to have much time to listen carefully to my needs and desired outcome. It seemed like she was annoyed that I had brought in pics and references of my what/how I like my hair to look like. I was specific about the lengths I desired and what techniques I prefer to be used, my stylist immediately began cutting my sides to what I could tell would become way too short. I re-iterated that I just want the sides tidied up and not too short, she seemed to suggest that she understood and continued cutting away. A few cuts in she was immediately distracted by other duties she needed to do, walking away from me without explaining anything just walking away to another part of the salon. My stylist came back and made 2-3 more cuts and then again needed to chat to some one else in the salon, she appeared to be unfocused and completely distracted by her other work that was running late. I felt I didn't get the full attention of my stylist and that she needed to rush through my hair to get to some other work that was more important. The girl doing my shampoo was the best part of the experience but I was disappointed by the lack of head massage 'ritutation' offered at other salons such as Luc Espace and Tribe Lifestyle. It all seemed so hurried, the 7 minute delay to my start needed to be made up somewhere I just wish it wasn't on my haircut and my experience. My stylist put little to no effort in developing a rapport with me and felt completely disconnected from delivering a good customer experience. I feel this will be the last time I visit Luxe as I got a haircut and experience that was worse than a kids hair cut at Just Cuts.