Luxe Concept Salon (2073 reviews)

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I’ve been to luxe before for a haircut with Andrew and had an amazing experience, this time I’d chosen the winter treatment which was only offered with selected stylists. I had Nas this time and she was fabulous however I’ve realised that my hair has been cut uneven, I’d asked for layers with texturising to help reduce the thickness. The front sections of the hair are what I’d asked for but the back is disappointing and feels likes weird (pictured attached) I initially thought it was the my styling but it’s the haircut as I’ve styled it a few times and it feels and looks uneven at the back. I don’t see the value for money in my experience but have had positive experience at the salon before hence the rating.

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Hi, Ruby washed and cut my hair for my 30th birthday. I cut a good 4 inches off. She was great in her recommendation of length we should go to and she has some good skill. I was very pleased with the cut however the service was cold and there was no real warmth in my visit at all. I felt rushed and they were more concerned about getting me out of the chair for the next customer. She even forgot that she had offered to curl my hair at the end and I left with it only blow dried I also asked to purchase olaplex and that was forgotten too. I was rushed to the counter to pay then it was "bye". Happy 30th birthday to me.

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It doesn’t really look like the photo I showed but it is feeling a lot healthier.

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I was really disappointed with the outcome of my nanotechnology straightening. I asked that it wasn't made dead straight, just that the overall frizz was reduced. I walked out with dead straight hair and 3 weeks later, this hasn't improved. I now have to wash my hair every second day, just to make it look clean +previously, I'd wash it once a week). I did not get the outcome I clearly asked for and now I have to live with it for at least six months. I really don't like my hair.

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Firstly - I am truly grateful for accomodating me for the next day ( I got lucky!) for my appointment. Honestly I was trying my luck as it was so last minute and had a Christmas party the next day. I usually have Ashley/ Rose ( not sure if she is still there) do my cut and colour but I was happy trying someone new. Karla is lovely, she got the colour right and covered my greys really well. I understand she is relatively new. Just a couple of things that would help her further help her and her future customers: 1. I couldn’t help but expect the the same kind of service ( the actual hair colour, cut and customer interaction) as I have had with Ashley, Rose and Rubin. :) They are all friendly and made sure they suggested something keeping in mind what I wanted. 2. I found her to be a little bossy or at least coming across someone who wasn’t friendly and a bit bossy. She asked me about the length of the trim from the hair ends and I said an inch, she asked me whether I was sure and suggested to cut 2 inches, I wasn’t very sure but I said OK. After the colour, she asked again how much should she cut, and I said one inch. To which she replied “ But we agreed to cut 2 inches ( looking annoyed)”. I wasn’t sure why she insisted on it, thinking maybe it’s the colour etc and receded, told her to go ahead. But I decided never to go back to her again! 3. I am also aware, that it’s normal to cross sell hair products or ask the customers about it - here again she came across a little bit pushy ( likely unintentional). 4. The blow dry was not upto the usual Luxe Concept salon standards. I want to, however, mention that the intern/ young lady who washed my hair was super nice and gentle with my tangly hair, I didn’t feel a single hair pulled and didn’t have a single drop of water go on my forehead or in my ears!!! She kept checking the water temperature too, almost intuitively, so the water wasn’t too hot or cold. Also I just wanted to say again, I love you guys and generally have awesome experiences. And this feedback is purely meant for Karla’s development. You may not mention my name, as it’s not personal. Again, I took the the experience as a compromise to at least having my colour and cut done urgently!! Thanks again and Merry X’mas!