Luxe Concept Salon (2073 reviews)

Comment

It was preety good in the starting but at the end they didn’t even blow dry my hairs properly and the stylist not even come to check and ask at the end if the colour and everything went well. I was feeling neglected . I spend almost $550 on that day on my hairs, I believe i was expecting better customer service and at least a final check from the stylist . I felt rude and neglected.

Comment

Jess, the stylist was aggressive and loud in her manner when she was attempting to convey her point across. And she wasn't even my stylist for the consult or on the day, but wanted to give her opinion at every moment. Nas on the other hand, was a very kind and friendly stylist, who actually worked on my hair. She tried really hard to achieve what I wanted. Although instead of what I think is balayage, I think I just go streaks but lower down. I was referred to the salon by someone close. But I'm not sure this salon is 'for me'. It's expensive and I don't think I got what I wanted.

Comment

My only criticism of my visit is that when I asked if products that I was contemplating buying were cruelty free ( not tested on animals ) I was told the brand was, but when I looked the brand up as a precaution, the brand was not classed as cruelty free.I brought this to the attention of the staff member and they immediately brought me an alternative brand that was definitely on the cruelty free list( which I purchased) I bring this up as using cruelty free products is very important to me and is not a subject I take lightly so advice on brands should be given after due diligence is used.

Comment

I wasn't offered any tea/coffee/water or mags : (