Luxe Concept Salon (2073 reviews)

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I was hoping to get a nice balayage but ended up more with streaky highlights. Don't like it very much

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Overpriced, I didn’t really leave with what I expected.

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Was really looking forward to a nice haircut experience after lockdown. However, I am still very shocked at the cost of what I paid for a standard haircut and blow wave with no colour. I had a look at the prices before coming and was expecting to pay around $80 - $110 max and ended up paying $204.50 (that included a $15 discount as first time client) due to a sneaky up selling technique that caught me completely off guard. Which unfortunately has left me with a bitter taste towards how you treat customers. The hairdresser introduced herself and we started talking about my hair she wanted to take me to get it washed and very quickly said your hair is dry would you like a treatment put in, no mention of the cost or that it was an additional service/product to what I had booked. It wasn't until I was at the washbasin that I realised I would be paying for the hair treatment as she quickly opened a new box and put it in my hair. Then I was thinking ok if my hair needs it no worries, but wasn't expecting to pay $100 for this extra product more like $50, $60 at most. When the front desk told me how much my hairdresser visit cost, I was shocked and felt cheated as I never knew I was going to be paying $100 for this extra product and $204 for a no colour just simple wash cut and blowwave is a joke. This was a sneaky and unfair way to upsell and it was too late to say anything as she had already opened the product and used it without me knowing the cost. Which then left me mad and upset the rest of the day. Unfortunately, I can't recommend a salon willing to be this deceitful and won't be returning in the near future.

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When I tried to book online it said the cost was $47 for a mens cut. However I was charged $95 minus $15 discount as a first time customer. Whilst I didn’t realise at the time it would appear that something is not correct. Could You please explain.

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The environment is sleek and comfortable they offer you coffee and snack as well. The only downside is the price which is quite steep and also I feel my haircut was a little rushed and the stylist was a little rough as well.