Luxe Concept Salon (2073 reviews)

Comment

Patrick is always very cheerful and enjoys his job. I do like the way he does my hair.. Overall I think the staff are very pleasant and as such create a good atmosphere. I wish there could be some consideration in pricing for seniors.

Comment

Hi, I came in for a simple root colour to cover the grey. Your team upsold me on a treatment and also shampoo and conditioner . This my fee for service was $189. The team were brilliant however I am consistently baffled by the “dry off”experience . I don’t expect a full professional blow dry but I expect my hair to be DRY when I leave. Why is absolutely no effort involved with a dry off? For the extra 2-3 minutes required for a small amount of simple brushing to part my hair and make me look decent when I leave you shifted my 10/10 experience to a highly frustrated and disappointed 3 out of 10 score. I am a regular customer , I buy extra treatments and often buy high priced shampoo and conditioner in store , yet I feel like crap when I leave because I chose to get a “dry off”. After leaving your hair salon I don’t expect I have to run home and finish off my blow dry from the hair dresser. If you don’t have time , at minimum let me do it myself before I leave so I not be embarrassed about my hair . I have not expressed this concern previously and simply delete the survey. I have really had enough and am hopeful you can take this advice onboard. Seriously, an extra 2-3 minutes is not such a big deal .

Comment

always pleasant

Comment

Sophie was so nice and my hair looks and feels amazing after the cut

Comment

Some of the furnishings could do with a refresh. I noticed a few of the chairs are stuck together with duct tape, all the more noticeable as the tape used is a blonde colour and the chairs are black, so it highlights the wear and tear more. If you wish to be a high end salon, and offer great customer service, the furnishings need to match.

Comment

Love love love all the brilliant staff and friendly faces here. Lovely getting my hair done here but am so badly disappointed with the outcome of my very expensive keratin treatment I had on Saturday. I washed my hair after the recommended 3 days and also bought the expensive davinas shampoo and conditioner and it dried frizzy which I exactly what I had had the treatment for and was advised it would be very relaxed post treatment. Also, when I asked the hair dresser doing my hair how much the treatment was, she couldn't tell me the price of it.