Luxe Concept Salon (2073 reviews)

Comment

Disappointing. I wanted my hair shorter but was told it shouldn’t be much shorter. Looked ok when I left but it is not a great cut and very little change. Won’t be back.

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Went in to get already blonde hair toned down and made more golden in colour, also took picture aids. Left with dark brown hair with very very few blonde highlights, nothing like what was discussed or the images!!! I also splurged for the higher level of hairdresser as it was for a special occasion, which didn’t seem to help. The blow dry was not much good either, my hair was still frizzy. It was overall very disappointing and I won’t be going back.

Comment

The hair dresser that I was with babied me and even belittled by saying ‘so it’s about finances’, trying to sell the products you have. I’m sure products are amazing but I’m not willing to buy any product just because I’ve randomly used it once in a salon, knowing that every salon promotes their products to sell (although a very fair few actually doesn’t harass trying to sell their products but give information to the clients if interested to buy). It was continuous talking through the haircut and little too over the top for me than having a nice relaxing haircut. I felt lectured so much for the time I was sitting there and that experience wasn’t very pleasant apart from the green tea I had, which was a nice. Not the best haircut I’ve had, but comparatively ok. I was happy about the treatment I had.

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I felt the whole appointment was very rushed and expensive considering the actual length of time it took. Staff were distracted by office gossip and I felt the service was unprofessional.

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Picture says it all. Nothing like what I asked for. Ashleigh (I think was her name) was lovely but got distracted and clearly lost sight of what I asked for.

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It was all a bit stressful to be honest. My hair is great so no complaints at all on the excellent colour and cut but the experience was frantic, rushed and not in any way a relaxing or enjoyable 2 hours. There is room for improvement in the overall experience.