Luxe Concept Salon (2073 reviews)

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always pleasant

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Hi, I came in for a simple root colour to cover the grey. Your team upsold me on a treatment and also shampoo and conditioner . This my fee for service was $189. The team were brilliant however I am consistently baffled by the “dry off”experience . I don’t expect a full professional blow dry but I expect my hair to be DRY when I leave. Why is absolutely no effort involved with a dry off? For the extra 2-3 minutes required for a small amount of simple brushing to part my hair and make me look decent when I leave you shifted my 10/10 experience to a highly frustrated and disappointed 3 out of 10 score. I am a regular customer , I buy extra treatments and often buy high priced shampoo and conditioner in store , yet I feel like crap when I leave because I chose to get a “dry off”. After leaving your hair salon I don’t expect I have to run home and finish off my blow dry from the hair dresser. If you don’t have time , at minimum let me do it myself before I leave so I not be embarrassed about my hair . I have not expressed this concern previously and simply delete the survey. I have really had enough and am hopeful you can take this advice onboard. Seriously, an extra 2-3 minutes is not such a big deal .

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Patrick is always very cheerful and enjoys his job. I do like the way he does my hair.. Overall I think the staff are very pleasant and as such create a good atmosphere. I wish there could be some consideration in pricing for seniors.

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Patrick is a fantastic hairdresser. The cut is always super....attracting a lot of compliments.

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I had a very good experience on Friday 22 March. I wasn't feeling too good but I was looked after by Zubair (as usual). The hairdresser who washed my hair gave me a lovely massage, the best so far. I have been going to the Luxe Salon for quite a number of years and the experience just gets better every time I go, and that is every four weeks. They are always accommodating when it comes to making or changing an appointment. Well done.

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