Luxe Concept Salon (2073 reviews)

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I was really disappointed with the outcome of my nanotechnology straightening. I asked that it wasn't made dead straight, just that the overall frizz was reduced. I walked out with dead straight hair and 3 weeks later, this hasn't improved. I now have to wash my hair every second day, just to make it look clean +previously, I'd wash it once a week). I did not get the outcome I clearly asked for and now I have to live with it for at least six months. I really don't like my hair.

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It doesn’t really look like the photo I showed but it is feeling a lot healthier.

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Hi, Ruby washed and cut my hair for my 30th birthday. I cut a good 4 inches off. She was great in her recommendation of length we should go to and she has some good skill. I was very pleased with the cut however the service was cold and there was no real warmth in my visit at all. I felt rushed and they were more concerned about getting me out of the chair for the next customer. She even forgot that she had offered to curl my hair at the end and I left with it only blow dried I also asked to purchase olaplex and that was forgotten too. I was rushed to the counter to pay then it was "bye". Happy 30th birthday to me.

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I’ve been to luxe before for a haircut with Andrew and had an amazing experience, this time I’d chosen the winter treatment which was only offered with selected stylists. I had Nas this time and she was fabulous however I’ve realised that my hair has been cut uneven, I’d asked for layers with texturising to help reduce the thickness. The front sections of the hair are what I’d asked for but the back is disappointing and feels likes weird (pictured attached) I initially thought it was the my styling but it’s the haircut as I’ve styled it a few times and it feels and looks uneven at the back. I don’t see the value for money in my experience but have had positive experience at the salon before hence the rating.

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I understand that Covid has made everything quite difficult and busy, but I paid $485 to have 3 different people work on my hair. The service in this way doesn't reflect the price. Also, while I was at the basin, the girl washing my hair had an issue with that another staff member had said she had told her to come in at 11am and it appeared this was an issue. The staff member then started talking to the colleague next to her about how she didnt say that and kind of denigrating the integrity of that staff member. Not too harshly, but more in a way that probably should have been reserved for not being in the listening ear of clients. It makes the salon seem unprofessional. I love when I have my hair done here, it does look wonderful. No problems with the quality of outcome, but the quality of experience was definitely not that great for the $$$$ paid .

Comment

Hair washing experience was very average compare to what I have experienced in the past. Hairdresser is very good Did not receive a drink despite being asked twice and saying yes twice