Luxe Concept Salon (2073 reviews)

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I was greeted politely and well looked after but I booked for a new style not just a cut and blow dry. Although my hair looked good after the blow dry, it didn’t look much different to when I walked in. In the three days since my hair cut, not one person has noticed my haircut. I don’t feel I was listened too; the hairdresser was polite but I feel he did the cut he wanted to do and not the cut I asked for. Having to go for another haircut next week.

Comment

Has been a few issues with the service.... first one is about wax at the end, I haven't been ask if I want it or not, he just put it on. Second is the quality of the cut, is a bit messy and un even, specially the beard it came pretty bad.... I had to fix it myself once home. I'll might give you another chance but as first impression is not good. I just moved in the area and I'm looking for my new local hairdresser but I left a bit disappointed. Thanks

Comment

Despite asking for a trim and fringe tidy, my hair is the shortest it has been in 4 months... I was intentionally growing it. Having my appointment pushed back an hour due to a scheduling error should have been a sign, as I booked the appointment 2 months ago. The Salon was frantic and the outcome Poor today.

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Was shocked to see how much I paid for a wash and blow dry. Don’t like being pushed to purchase goods.

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Two ladies who were doing my hair were chatting and having personal conversations together in front of me. Made me feel out of place and wasn’t enjoyable listening to them gossip while I was getting my hair cut. The lady who washed my hair didn’t inform me about the treatment she put in my hair so I had no idea it would cost me $55 on top of my hair cut. Very nicely the lady who did cut my hair didn’t charge me extra for the treatment so that was amazing service and I really appreciated it. Would have to think long and hard about coming back as there was lots of confusion surrounding payment and how much the cut was considering it was a very quick cut just getting rid of split ends with minimal layers and no styling at the end. Would’ve expected some more styling and layering etc for $135. Lady who cut my hair had no interest in me or getting to know me, was a bit awkward while my hair was being cut and then the other lady started gossiping with her so made it awkward for me.

Comment

The environment and people at Luxe concept salon have always been great and the people are always very nice, although the recent time I was there I felt a bit rushed and like my opinions on my hair choices were not received. I always love visiting the hair salon although this time when I asked for a warm-toned (Chesnut, chocolate brown) and I received a dark almost black hair colour which all though was beautiful was just not what I was looking for. The original hair colour I wanted was rejected and I was encouraged to go with a colour I wasn't the happiest with. I am only 15 so going to the hair salon is a bit more of a big deal for me. Besides that, I always enjoy going :)