Luxe Concept Salon (2073 reviews)

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I normally get my hair done with Ash, but I got my hair done with whoever was recommended while she is on maternity leave. I have worked so hard with Ash to get my hair healthy, and honestly it has felt the best it has ever felt before i got my hair done on Saturday. I paid $455 for my hair to be burnt to a crisp, which has never happened with Ash. My hair feels so dry and disgusting im not sure if i will return to the salon.

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Loved my haircut but was a bit confused over the price. Thought the haircut was $120 which I paid $60 deposit already. Asked if I wanted a hair treatment but wasn’t told the price. Ended up paying $162 at the end making it $220 all up. Meaning the treatment was $100. Feel like I should have been told how expensive the treatment was considering it can across like it was something I was just getting

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After spending an absolute fortune, I didn’t even receive the obligatory head massage. Also a couple of snips do not constitute a haircut or justify paying full price for one. Literally three snips!!!!! Very disappointed with that. I am torn because the colour is great

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I booked online with an understanding of the cost, once there the same service was quoted to me as $80 more, this is after I’ve paid a $130 deposit so I’m kind of stuck. The only additional service was a conditioning treatment. This change it price should be made clear when booking, especially given the large deposit price.

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Have generally been happy with the services offered and the promotional seasonal offers are great value. Outside of these offers it is possible to be duped into accepting services that may be unnecessary especially for unsuspecting customers. Amongst all the hype of being in the salon it is easy to get caught up in the vibe. Upon paying today I was presented with an outrageous charge of $328 for a short tint (little more than have roots done), 2mins conditioning treatment and cut (trim) and dry. Although shocked, I did pay it with my CC but asked for an itemised bill, only to find I had been overcharged by nearly $60. Although it was refunded, if I hadn't asked for a cost breakdown it would have gone undetected. I also have two unused discount vouchers from previous visits which are clearly visible on their PC but have not been reminded or indeed encouraged to use them.

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I feel my hairdresser did not really listen , when I mentioned I do not like the thinning scissors he said what do you want me to use -my teeth .I was trying to convey that my hairline is very thin around my temples and didn’t want it to be too thin around that area when cut . I felt he thought he knew my hair when in fact he didn’t -I know which way my hair grows and how it dries etc and not him on a first meeting . I felt that the actual haircut was done quickly and was not really happy with the result . I go to a hairdresser for the hairstyle and the colour is secondary not the other way round . I will use luxe in the future but will change the stylist .