Luxe Concept Salon (2073 reviews)

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horrible hair stylist that I ever seen, very disappointed

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Hair stylist used scissors to scrape off the cuticle on my hair and claim it was cheap shampoo plastic residue (I only ever use the shampoo bought directly from luxe), it’s a marketing scam I know about from fellow hair stylist friends. I was also treated in a way that was a bit dumb, they were explaining washing techniques and practices I ‘probably’ do that damage my hair (which I explained I don’t). And after just a simple wash and cut (and new shampoo) it cost upwards of $370, not worth the value in my opinion.

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I'm disappointed to report that my experience was poor, rushed and resulting in a unsatifilatory result. I arrived 1 min before my scheduled appointment and was seated immediately. I then had to wait 7 minutes before my stylist was ready, and when she arrived she didn't appear to have much time to listen carefully to my needs and desired outcome. It seemed like she was annoyed that I had brought in pics and references of my what/how I like my hair to look like. I was specific about the lengths I desired and what techniques I prefer to be used, my stylist immediately began cutting my sides to what I could tell would become way too short. I re-iterated that I just want the sides tidied up and not too short, she seemed to suggest that she understood and continued cutting away. A few cuts in she was immediately distracted by other duties she needed to do, walking away from me without explaining anything just walking away to another part of the salon. My stylist came back and made 2-3 more cuts and then again needed to chat to some one else in the salon, she appeared to be unfocused and completely distracted by her other work that was running late. I felt I didn't get the full attention of my stylist and that she needed to rush through my hair to get to some other work that was more important. The girl doing my shampoo was the best part of the experience but I was disappointed by the lack of head massage 'ritutation' offered at other salons such as Luc Espace and Tribe Lifestyle. It all seemed so hurried, the 7 minute delay to my start needed to be made up somewhere I just wish it wasn't on my haircut and my experience. My stylist put little to no effort in developing a rapport with me and felt completely disconnected from delivering a good customer experience. I feel this will be the last time I visit Luxe as I got a haircut and experience that was worse than a kids hair cut at Just Cuts.

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Stylist was distracted and disinterested. Very busy and had been overbooked and was trying to juggle too many clients at once. Service not personal at all, felt like a production line. Won't be returning.

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Absolutely horrid experience, never again. Extraordinarily unprofessional, poor communication, complete lack of manners. If you are looking for a relaxing experience and a place where your needs and concerns can be properly addressed, avoid this hairdresser at all costs. There's definitely nothing 'luxe' about this saloon and there are plenty of other places to chose from with way better customer service.

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Not satisfied. Too expensive for not worth price