Rating Date

Helen Elizabeth Bay (Potts 18 Mar 2021

Overall	Environment	Care
Service Quality & Prof. Advice	Value for money	Ultimate Question (Referral)

Comment

A+ Service and hair care

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Jodie 19 Mar 2021

Overall	Environment	Care
Service Quality & Prof. Advice	Value for money	Ultimate Question (Referral)

Comment

I had a great experience. My stylist was really friendly and gave me a great wash and blow dry.

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Judith Sydney 26 Mar 2021

Overall	Environment	Care
Service Quality & Prof. Advice	Value for money	Ultimate Question (Referral)

Comment

Very friendly front of house /management lady . She arranged an appointment within 1/2 an hour . Extremely quick as it was a busy Friday afternoon. My stylist was ( Samuel) he was very kind and professional. Samual is vey gifted as a hairdresser . Styled my hair exactly as I requested. I also asked for advice about my hair colour , he was very helpful.

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Kaja 07 Apr 2021

Overall	Environment	Care
Service Quality & Prof. Advice	Value for money	Ultimate Question (Referral)

Comment

I had my hair cut appointment booked in 2 months in advance for 9am. When I arrived at the salon it was like they didn't know I was coming. I was not expected. Someone showed me where to sit. I sat down 9.05am, someone came and put a towel over my shoulders and said someone will be with me shortly. After a couple of minutes I was offered a drink which I received promptly. I then sat in the chair and waited and watched how everyone in the salon was being looked after but no one paid any attention to me. My hairdresser arrived 9.37am perhaps without realising she was late(?), nothing was said. I didn't need my hair washed. I have fair and fine hair and needed a simple blunt trim - my haircut took 3 minutes. I timed it. The hairdresser was however lovely, she offered me quick straightening with a hairdryer which took another 3 minutes. I paid full price ($59.95) for this. Considering all of this, I don't think the fee is fair for what I got and how I was treated as a paying customer. I feel that I was not important and my time is not valuable. I am beyond shocked.

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Donkey Sydney 08 Apr 2021

Overall	Environment	Care
Service Quality & Prof. Advice	Value for money	Ultimate Question (Referral)

Comment

Excellent staff all professional great customer service keep up the good work love going back every month to see the staff

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Anonymous West Ryde 14 Apr 2021

Overall	Environment	Care
Service Quality & Prof. Advice	Value for money	Ultimate Question (Referral)

Comment

The team are always so friendly, welcoming and knowledgeable. I wouldn’t trust my hair with anyone else anymore! Time and time again they provide stellar service and I always walk out feeling like a million bucks!

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