Sass Beauty Centre (1016 reviews)

Comment

It would be nice to be offered a coffee or tea instead of just water. Also there was a lady getting her makeup done right outside where I was getting my pedicure and was hard to relax and zone out when all I could hear was her and the therapist talking. Maybe the door could be shut to the pedicure room?

Comment

Very welcoming and made you feel relaxed and comfortable. Would be happy to recommend the salon to family and friends

Comment

Only one comment - it would be better if the pre-arrival instructions were sent as a text rather than an email.

Comment

Staff refused to credit $11.80 back to my credit card and stated it was policy to transfer the amount to store credit . I was told prior to the appointment that this amount would be refunded back to me and not store credit. Although the amount is only small... it is frustrating that Sass quoted policy that I was not aware of and felt the need to keep my money to retain me as a future client and that I needed to return to have access to my money. The only reason there was a credit is because I needed to pay an online deposit... + my voucher exceeded to the total amount of the services provided. This experience spoiled the visit and has annoyed me that you kept money that does not belong to you, regardless of the value.

Comment

I was received and treated very professionally for my massage. I enjoyed the whole experience except that I requested firm and received only a gentle massage. Thank you anyway

Comment

Atmosphere feels a little rushed lately.