Sass Beauty Centre (1012 reviews)

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Very welcoming and made you feel relaxed and comfortable. Would be happy to recommend the salon to family and friends

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Only one comment - it would be better if the pre-arrival instructions were sent as a text rather than an email.

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Staff refused to credit $11.80 back to my credit card and stated it was policy to transfer the amount to store credit . I was told prior to the appointment that this amount would be refunded back to me and not store credit. Although the amount is only small... it is frustrating that Sass quoted policy that I was not aware of and felt the need to keep my money to retain me as a future client and that I needed to return to have access to my money. The only reason there was a credit is because I needed to pay an online deposit... + my voucher exceeded to the total amount of the services provided. This experience spoiled the visit and has annoyed me that you kept money that does not belong to you, regardless of the value.

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I was received and treated very professionally for my massage. I enjoyed the whole experience except that I requested firm and received only a gentle massage. Thank you anyway

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Atmosphere feels a little rushed lately.

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My eyebrow and lip wax was done so quickly I was in and out within 5 minutes …. I feel it was rushed. Still had to get the tweezers out for my upper lip when I got home. Not offered to have above brow waxed. Lacked attention to detail in my opinion.