Coco's Hair and Day Spa (861 reviews)

Comment

I am sorry to say that I had the worst experience today at your salon. I in no way want to get your staff in trouble and I know the girl was upset afterwards. I have been to coco's many times and have also had the same appointments elsewhere and have never experienced this before. I was booked in for a double wax. The girl seemed inexperienced and unsure. I should have stopped the appointment earlier but I didn't realise initially what was happening. A lot of hair was being removed far more than a normal double and then a very large clump of wax got stuck in the most sensitive area. After trying a few times to remove it another staff member was called in to try and remove. Scissors were required. It was painful and, humiliating. Once the stuck wax was finally removed I left as soon as possible without any further work done. . My bikini area looks terrible with 3 quarters of the hair removed and a weird side but still there. Even without the stuck wax I would have been extremely unhappy with the results. It so clearly was not being correctly done. I will now need to wait for the hair that is supposed to be there to grow back before I go to another salon for the correct treatment. I have had double waxes for years, I know what it is supposed to look like and how it should be done. I have previously loved this salon having had waxing and massages there for years and never minded that it was s bit more expensive because the staff knew what they were doing and I trusted the service. I will not be back.

Comment

Although more expensive than your 'average' salon, Coco's is no average salon. It is well worth the expense. The service is exemplary, the staff, apart from being genuinely lovely people, are highly skilled. The atmosphere is calming and soothing. Altogether, it makes for a wonderful experience. A little jewel in the Adelaide Hills.