Coco's Hair and Day Spa (861 reviews)

Comment

I am so pleased I received this survey after my appointment today because I was actually going to call Heidi & personally give her some feedback. I ALWAYS experience such wonderful, personalised service but today was especially wonderful because I walked in feeling absolutely terrible (due to a really bad haircut elsewhere). I felt physically sick but from moment I walked through the door and was welcomed by Annie, to the combined service I received from Ty, Laura, Rachel (& sorry one other girl but I can't remember her name!). They are all such lovely, personable girls who are a credit to Cocos. They made me feel so at ease and in good hands. Between the 4 of them this amazingly smooth production process was underway making me feel human again. Thank you so much for your amazing service girls you make a brilliant GLAM SQUAD!!! x Now I just need a massage ;)

Comment

My experience is always wonderful, I feel really valued and the staff are extremely polite, warm & professional. I was looked after by at least 4 different staff at different stages today; all consistent in their quality of service. My only piece of constructive feedback is that my appointment often starts late. When I'm seated in the salon (opposed to waiting in the foyer area) with a magazine & a drink I don't mind this as much, however. Perhaps just explaining how long I might need to wait could be helpful in case I need to rearrange my day in any way. Overall I am extremely happy with the salon. It feels like a relaxing and indulgent treat every time I go.