Ella Bache - Wollongong (980 reviews)

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Kasey did my hydro facial last week & lash lift + tint today. She is amazing! So attentive, gentle and did a perfect job both times. I would recommended her to anyone! Thanks again for helping me with my wedding prep xx

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Casey gave me an amazing facial.

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This is the second time I’ve had waxing done by Laura, and again she provided an amazing service. I’ve had some horrible waxing experiences at other places, but with Laura she is super professional and takes the time to make sure the service is done right. I really appreciate it.

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I spent the first 20mins of my appointment time trying to find the deposit / voucher that had been purchased on their computer system. When it was realised that they had taken the deposit due to me not turning up to an appointment that they had forgotten to cancel, when I changed the appointment time in store. The lady “helping” me then told me that I had lost that $100 deposit. During the 20mins I frantically searched through emails, texted my family who had purchased the treatment for my birthday. I asked to speak to the manager, who eventually told me that they would honour the deposit amount, but tried to explain away the “miscommunication”, taking the excuses offered by the First lady as gospel. It was now 30mins into my appointment. Another five minutes of waiting then I was taken into the treatment room. The therapist didn’t introduce herself, didn’t ask how I was and didn’t explain what the treatment was going to happen, what order etc. By this stage I was pretty tense and not at all relaxed and ready for my treatment. After 2hrs and 15mins, 15mins short of the 2.5hr treatment time it was finished. What a waste if $289. What a let down for something that I was so looking forward to and had to make many plans to get too. The customer service was non existent. The lady who served me had actually been the one several weeks before that had changed my appointment when I went into the salon, clearly not taking ownership of her mistake. I wont be back, I will try a local therapist instead where I feel welcomed and valued. A disgrace.

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Jacki is amazing. I have a regular back massage and body scrub and always feel rejuvenated after my visit. Not only does she give the most beautiful massage, she is also lovely, friendly and caring. I look forward to my next one.