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Ella Bache - Wollongong
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You can book at Ella Bache - Wollongong Wollongong online using our Book Now button located above. Select from a list of services offered, pick your favourite Ella Bache - Wollongong staff member and book from the dates available.
Our philosophy of personalised skin care has been with us from the very beginning.
We were created by Madame Baché in Paris, 1936, a revolutionary cosmetic chemist who believed just as we are genetically different, the same holds true of our skin.
Her immense passion for skin care has laid the foundations for who we are today.
Reviewed by 980 customers (view comments)
The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Ella Bache - Wollongong were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).
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| Facial | Body Waxing | Body Treatments | Buff & Polish | Manicure |
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What our customers are saying about us
Commented reviews only|
Anonymous
31 Mar 2023 |
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Debbie
01 Mar 2024 |
Comment
I spent the first 20mins of my appointment time trying to find the deposit / voucher that had been purchased on their computer system. When it was realised that they had taken the deposit due to me not turning up to an appointment that they had forgotten to cancel, when I changed the appointment time in store. The lady “helping” me then told me that I had lost that $100 deposit. During the 20mins I frantically searched through emails, texted my family who had purchased the treatment for my birthday. I asked to speak to the manager, who eventually told me that they would honour the deposit amount, but tried to explain away the “miscommunication”, taking the excuses offered by the First lady as gospel. It was now 30mins into my appointment. Another five minutes of waiting then I was taken into the treatment room. The therapist didn’t introduce herself, didn’t ask how I was and didn’t explain what the treatment was going to happen, what order etc. By this stage I was pretty tense and not at all relaxed and ready for my treatment. After 2hrs and 15mins, 15mins short of the 2.5hr treatment time it was finished. What a waste if $289. What a let down for something that I was so looking forward to and had to make many plans to get too. The customer service was non existent. The lady who served me had actually been the one several weeks before that had changed my appointment when I went into the salon, clearly not taking ownership of her mistake. I wont be back, I will try a local therapist instead where I feel welcomed and valued. A disgrace.