Ella Bache - Wollongong (980 reviews)

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I visited for a brow tint yet it was too light, I had another appointment within a day or too so had to get them re tinted

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The staff member I had was extremely helpful in fitting in a fix up to a tint I had received a few days prior in addition to my booking

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Claudia did a sensational massage!! The salon itself is lovely. Two issues: 1. When people buy gift vouchers, could you please have their name and the voucher saved in your system? I was supposed to use a voucher for this, had believed a record of it was at the salon but it wasn’t. I paid in full and the voucher has gone to waste sadly. 2. Im not sure if you changed the bed in your massage room I’ve been in twice now, but I am rather large build and 6’2 the bed was not really big enough for comfort. Also I have been left with a debilitating sore lower back. I believe it’s a result of my lower back being curved inwards for the duration of the massage whilst laying on my belly and I didn’t realise until it was time to get up that there was an issue. Im hoping it’s better by Monday when my husband goes back to work as I can’t lift my one year old and am having to use ice/heat and rest. I Cannot stand at all. Again I’m sure this is a result of the bed. Not the massage itself.

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Both times I've been to Ella Bache, I've enjoyed a lovely treatment and fantastic service. THe only thing I will say is during my facial it sounded like someone was vacuuming next door this went for a period of time, was glad when it stopped and I could fully relax and enjoy the experience and when I had a massage I could hear lots of the noisy traffice from outside. maybe better sound proofing, although hard to achieve, perhaps vacuuming after clients have left?

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I was happy with my eyebrow/eyelash tints and pedicure today. I was not 100% happy with my manicure as the dry skin surrounding my fingernails was not removed or treated and the manicure looked shabby. I had to tidy up my finger nails when I got home as the tiny bit of oil applied to them did nothing to alleviate the dryness. I am normally 100% satisfied with my Ella Bache treatments but this experience was disappointing.

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Annabelle provided an excellent express pedicure. However I really wanted to use my birthday voucher for a deluxe pedicure (the reason it was given to me). I could only book an express pedicure online and made a note in the notes section that I would really like the deluxe. Sadly there wasn’t enough time available and I’ve had to book another time for my deluxe pedicure. I did try to phone and book during salon opening hours but the phone went to voicemail and directed to me book online- where you can’t book the deluxe pedicure.