Foxy Vixen Hair (1505 reviews)

Comment

Chris has been cutting my hair for years. Today I received multiple compliments for the cut I had yesterday... so this time Chris got it exactly right !! Meg has recently taken over the role of colourist .. with a new colour brand to manage the first 2-3 visits didn't get it quite right. But I now think we have landed on the perfect formula. The salon is so much more relaxing during a quiet week day .. a much more preferable experience as compared to Friday or Saturday, where people seem to fall over each other.

Comment

Delighted with the level of professional advice provided to ensure smooth transition to the new range of colour products. Change can be difficult to manage, but if presented as a considered decision, with clients best interests in mind, matched with a degree of care to ensure that best results are obtained, then there's little scope for complaint. Perhaps, some prior indication of change to customers, that additional time may be required for consultation where there's a change of this type, might be useful (acknowledging that information in advance may be threatening/cause for change, for some clients!).

Comment

Cathy is amazing! She provided exceptional advice and service. A really lovely lady and I felt like a million bucks after I left. However, the girls serving drinks and sweeping etc seemed a bit down, would have been nice if they had smiled or acted at least a bit happy when they spoke to me.