L.M. Spa (847 reviews)

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Was looking forward to this treatment for a little while as we were celebrating our anniversary. Had great customer service over the phone by an English lady. She was extremely kind and helpful. On arrival, we were greeted by the same English lady, and were told what to do to prepare for the experience. We decided to head down to the relaxation lounge to wait instead of by the pool. The lounge and rooms were stunning, and created a beautiful atmosphere. My partner had an hour massage whereas I opted for the 30min massage with a 30min facial. The massage was nice, a little firm in some areas. The therapists didn’t ask us whether the pressure was suitable. Not a big deal. When it came to the facial, I was a little disappointed. The therapist did not take my eyelash extensions into consideration during the cleansing / exfoliation. Quite a bit of product went into my eyes, and I felt like I needed to squint to avoid this. She was quite rough with the hot towel removal considering I had sensitive skin. The massage component of the facial was lovely. Was a little disappointing to feel only 2 products being used at the end. My skin didn’t feel much more hydrated and left with scrub still around my eyes. I was interested in products, although we didn’t see our therapists before we left for more information. The 2-course lunch at Joseph’s was delicious as always. Great value for money, I just wish the facial was a bit better. As a therapist myself, you really want to be mindful of these things and expect a certain standard.

Comment

I felt that the treatment today was a little out of balance. When asked about the pressure of the massage I requested firm, to which it was replied - it will be relaxed & firm. I felt that my body was completely oiled with little pressure at all (other than the shoulder blades). Then I felt the massage was rushed, the facial was repetitive & too much time was spent oiling up my hair. Overall I would rate my massage therapist a 3/10 - she didn't listen to my request.

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Friendly staff and welcoming. Calm and relaxing atmosphere. Look forward to come again. Thank you ❤️

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Serene environment, lovely team, great massage, and the questionnaire they have you fill before the massage, one of the questions is how much talking you want during your massage, they take care of everything, including the small details. Highly recommend.