L.M. Spa (790 reviews)

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A wonderful experience for my birthday - 90 minute relaxation massage and swim in the pool. Pure bliss!

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Loved my massage and facial, 10 out of 10.

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I had a relaxation couples massage booked. The receptionist greeting us and the masseuses were very welcoming and professional. However, the front entrance to the salon was very dirty, including masses of bird droppings and a very dusty/dirty front door. The salon and treatment room was clean and tidy, however the shower & change rooms were dirty, untidy and very tired looking. The facilities are tired looking for such high end pricing. Unfortunately I am a qualified masseuse and therefor have very high expectations from my training. The young girl I had was lovely, however her draping and constant loss of client hands on contact was off putting. I indicated I liked light pressure and didn’t tick for my scalp or feet to be done. She must of missed this on my form, as she did both. She asked how the pressure was occasionally, but didn’t react or reduce pressure when my body language was indicating it was too hard. I pulled away when she did my shins & calves, but didn’t ease the pressure or ask. Troy’s masseuse did appear more experienced from what I heard. He did enjoy his massage. Just wanting to give constructive feedback, as if I wasn’t in the industry myself, I would not rebook or recommend the salon. I’m all about giving feedback to improve services rendered as I have been there before and had a much more enjoyable experience.

Comment

Massage was very good, but showers/change area was unclean with used robes/ towels overflowing . Not what you would expect from somewhere providing a ‘luxury’ service . Regular cleaning of facilities should be made a priority