L.M. Spa (847 reviews)

Comment

You can hear the girls chatting away while you're waiting in the relaxing lounge area. When you do the client consultation and ask the client to fill out the card please actually listen to what the client has said. If they have noted not to work on certain areas then don't. When you lower the table either warn the client or maintain that physcial contact with them so it doesn't scare they heck out them. Receptionist was warm and welcoming. The oil disfuser smells were lovely.

Comment

The therapist was really friendly , professional and lovely. Was very careful to make sure I was comfortable with everything

Comment

The last two times I have been the massage has been very nice, but the change rooms are a bit grotty - wet floor and lots of hair on the floor and in the toilet and showers. They should be more regularly to ensure they are clean for all clients.

Comment

The treatment and service I received was wonderful and very professional. I wasn't happy however that I had to go downstairs past 2 workmen in my gown (which was not designed for a plus size woman). The ambience was perfect, but I wonder if that may be partly used to hide the older decor and facilities in the waiting lounge. I have been there previously and the menu for treatments offered has definitely got less and the prices have soared.

Comment

While I appreciate the efforts of your staff and the quality of the services provided, I feel compelled to address a concern I had about the cleanliness of the environment and facility. Firstly, I must commend your staff for their professionalism and attentiveness. The therapists were skilled and provided a relaxing experience, and the receptionists were friendly and helpful throughout my visit. Their excellent customer service contributed positively to my overall impression of your spa. However, I couldn't help but notice some cleanliness issues within the premises. There were instances where I observed unattended used towels and linens left in bathroom seemingly to dry the floor. Additionally, I noticed that the floors and common areas appeared dusty and in need of more thorough cleaning the grout is noticeably in need of cleaning, tiles are cracked. the Sauna room has a moldy odor and is unkept. It is important for a spa to provide a hygienic and pristine environment to ensure the comfort and well-being of its clients. I believe it is essential for a spa to prioritize this aspect of its operations. Cleanliness not only enhances the overall experience for clients but also promotes a sense of relaxation and tranquility. Investing in upgrades such as modernizing the decor, updating furniture, and improving lighting can contribute to creating a more inviting and rejuvenating atmosphere for your clients. Please note that my intention in providing this feedback is not to criticize but to offer constructive suggestions to help enhance the overall experience at your spa. I believe that addressing these cleanliness concerns and making necessary upgrades will further elevate the quality of your services and set you apart from competitors. Thank you for taking the time to read my feedback. I value your commitment to providing exceptional service, and I look forward to seeing positive changes in the future. Should you have any questions or require further clarification, please do not hesitate to reach out to me. Wishing you continued success.