L.M. Spa (847 reviews)

Comment

We did the melting moments and something seemed amiss and upon checking the spa menu at home, this was supposed to be a 45min massage, 60min facial and 15min scalp massage. Both me and my friend booked this weeks ago primarily for the facial time, however the massage went on for much longer then 45mins as did the hair treatment for way more than 15mins. The facial was super quick - 20-30 mins max, double cleanse, scrub and double mask - I can do all these at home by myself, why would I go to a spa. At the time of booking we selected native facial so I would assume this was added to the booking info as there was no consult about the skin type etc. We feel quite ripped off with the facial component of this treatment. The therapist was a lovely girl so no complaints regarding that at all. It just isn't right when you are paying 270 you expect what is on the menu. I had to come back and check the menu again as I thought I read something wrong but no I confirmed the facial was supposed to be the longest of the treatment. Yes no one carries a watch while in treatment but everyone can tell the time difference between the treatments. Our previous treatments were great as I had booked single treatments not a package one and its not right if you take payment for something as its not provided as described. I had also brought my family and friends to the spa so I'm quite dissapointed.

Comment

dissappointed. its not cheap, and although the lady was lovely, i really dont think she was a qualified masseuse. My second time here, the first i paid for, this was a birthday treat, and ive been dissappointed both times, there are far better options in the area.

Comment

When I arrived for my treatment there was tree lopping out the front of the spa. I was assured that it would not be able to be heard when in the treatment room but that was not the case. The whole way through my treatment all I could hear was the chainsaw and the mulching, it wasn't just in the background it was loud. It really wasn't relaxing at all.

Comment

Disappointing entrance to the spa. Dirty and uninviting. Very expensive.

Comment

There was an issue with my voucher but they didn’t check until after my appointment! Had to fork out when I shouldn’t have had to, they had multiple opportunities to check it prior

Comment

The booking process was not made very easy, due to the poor service of answering phones and not being able to book online. There was no confirmation reminders sent to remind you of your appointment and when calling prior to my appointment the staff mixed up my times. My first impressions were not great, but the rest of the service did improve once I received my treatment. I highly suggest they modify their booking system.